Head of Data Collection
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-25). Last seen at its source 2h ago.
We have tracked this listing since 25 Sep 2026 (6 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $172.7k–243.2k/yr
Middle 50% of 126 listings that do state pay — Operations · Head · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 6d ago · last seen 2h ago
- location not stated
The listing
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Job Responsibilities:
Provides strategic oversight for a global account or a group of accounts delivering AI training data programs for data collection. Leads a large operations organization (Senior Managers and their teams), owns the overall financial picture, and owns strategic relationships with key clients to drive delivery performance and satisfaction. Acts as an equal partner with the Director of Quality and the Director of Engagement Management to align strategy, quality, and client growth.Key Responsibilities
Strategic operations leadership: Set the operating model, goals, and investment priorities across accounts; translate business strategy into execution plans.
People leadership at scale: Lead Senior Managers (L2) and their orgs; hire, develop, and retain talent; build succession pipelines and leadership capability.
Client executive ownership: Serve as executive sponsor for key clients; run governance and planning cycles; align on roadmap, priorities, and commercial terms.
Financial ownership: Own P&L levers—revenue, margin, pricing, forecasting, and change orders; ensure commercial and delivery alignment.
Quality & engagement partnership: Co-own operational excellence with the Director of Quality; co-own growth/expansion motions with the Director of Engagement Management.
Scale, standardization & automation: Drive SOP standardization, tooling adoption, and automation with Ops Tech/Product to improve speed, quality, and cost.
Analytics & insights: Define the metrics that matter; review performance and convert data into actions at portfolio level.
Workforce & vendor strategy: Set capacity plans across sites and vendors; manage vendor mix, SLAs, and performance improvements or transitions.
Risk, compliance & security: Own operational risk posture; ensure audit readiness and adherence to privacy, data handling, and security policies.
Cross-functional leadership: Align Operations, Quality, Engagement/Account, Finance, Vendor Management, and Tech to meet client and business goals.
Additional Job Details:
Education
Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.
Experience
8+ years in large-scale operations or program delivery (AI data, content review, labeling/annotation, or adjacent domains).
6+ years in senior operations leadership (managing managers and multi-team portfolios).
Proven record of financial ownership (budgeting, forecasting, pricing/margins) and executive client partnership.
Skills
Portfolio and program governance across global accounts.
Executive communication, negotiation, and stakeholder management.
Organization design, talent strategy, and performance management for multi-level teams.
Strong command of spreadsheets, PM platforms, and BI dashboards; familiarity with SQL/ETL concepts is a plus.
Quality and compliance mindset with practical use of SOPs, QA gates, and acceptance criteria.
Strategic judgment on scope, time, cost, and quality; able to make and communicate trade-offs.
Comfortable operating across time zones with global, distributed teams (advanced English).
Scope & Autonomy (L3 Alignment)
Provides strategic direction for a global account or group of accounts; sets standards and operating rhythms across multiple teams and vendors.
Makes medium- to long-term decisions with material business impact; escalates only exceptional or enterprise-level issues.
Direct line management for Senior Managers (L2) and senior IC leaders; strong influence across Quality, Engagement, Tech, and Vendor organizations.
Operates as an equal partner with the Director of Quality and Director of Engagement Management.