Google UJET Expert (Contract)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-25). Last seen at its source 3h ago.
We have tracked this listing since 25 Sep 2026 (7 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote, Ontario
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Ontario
The description agrees: it names Canada.
What the ad says
…work from anywhere in Canada Opportunity to collaborate with leading digital transformation teams at TELUS Digital Develop and showcase specialized expertise in Google UJET and next-generation contact…
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 7d ago · last seen 3h ago
The listing
About the Role:
TELUS Digital is seeking a Google UJET Expert to support our client-focused contact center initiatives. In this remote, contract-based position, you will leverage your expertise in the Google UJET CCAIP platform to perform root cause analysis, resolve technical issues, and optimize platform configurations. You will work independently as a technical leader while collaborating virtually with cross-functional teams to enhance customer experience operations, streamline integrations, and provide detailed documentation and support.
Scope of Work & Key Responsibilities:
Perform root cause analysis and troubleshoot technical issues in the Google UJET CCAIP platform, providing and executing effective remediation via configuration changes.
Configure, maintain, and optimize key platform components including Routing & Queues (conversation profiles, handoff variables, timeouts, capacity, deflection, agent creation, error handling).
Oversee callback configuration (queue prioritization, trigger logic, expiration timers) and ensure efficient handling of customer interactions.
Lead agent setup, troubleshoot workstation/network issues, and manage carrier/uplink configurations (BYOC vs. UJET), with a strong focus on cross-region routing and latency.
Integrate and optimize Dialogflow ES & CX with CCAIP, overseeing conversation design, intent mapping, and virtual agent deployments.
Conduct log, trace, and call ID analysis across telephony, routing, and infrastructure to identify, isolate, and resolve technical root causes.
Collaborate with subject matter experts and stakeholders to align platform functionality with operational needs.
Develop and maintain up-to-date documentation and knowledge base articles related to UJET usage, troubleshooting, and best practices.
Support end users and internal teams with training on platform features and new configurations.
Analyze performance metrics and user feedback to drive continuous improvement initiatives.
Qualifications & Experience:
Proven expertise with Google UJET CCAIP platform in a support, configuration, or technical operations role
Advanced troubleshooting and root cause analysis skills in modern contact center environments
Experience with routing logic, queue management, callback configuration, and telephony/network troubleshooting
Hands-on experience with Dialogflow (ES & CX) integration and virtual agent deployments
Strong understanding of cloud carrier/uplink scenarios and regional routing/latency optimization
Experience supporting remote technical initiatives and collaborating virtually
Excellent problem-solving, communication, and documentation skills
Ability to work independently within strict confidentiality requirements
Schedule flexibility to support Eastern Time (ET) hours
Strong self-review, quality assurance, and critical thinking in analyzing and resolving technical issues
Why Join Us?
Flexible, contract-based remote work from anywhere in Canada
Opportunity to collaborate with leading digital transformation teams at TELUS Digital
Develop and showcase specialized expertise in Google UJET and next-generation contact center technology
Engage in impactful projects focused on operational efficiency and enhanced customer experience
Grow your technical skills while working with innovative digital solutions in a dynamic environment