Supervisor, Operations 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

PCG Health team helps our clients meet the complex financial, regulatory, and operational challenges of today’s changing health care landscape, so they can provide the best care, most effectively, to those they serve. Our in-depth programmatic knowledge and regulatory expertise help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance.

Services:

• Third Party Administrator Services

• Enhance Health and Public Safety Services

• Claims Processing Services and Solutions

• Consulting and Advisory Services

• Cost Allocation Plans and Time Studies

• Cost Settlement and Supplemental Payment Strategies

• Healthcare Access and Markets

The Operations Supervisor oversees Site Visit Reviewers and supports daily screening operations by coaching staff, monitoring productivity and record-review workflows, coordinating documentation, scheduling, time off, travel, hiring, training, evaluations, time sheet approvals, and onboarding. The role partners closely with Lead Scheduling, Quality Assurance, Training, and Onsite leadership to resolve technical or scheduling issues, communicate findings, document provider interactions, maintain operational trackers and spreadsheets, ensure staff deliverables are completed, and escalate concerns to the Operations Manager as needed. The supervisor also mentors direct reports and assist the project QA/training team as needed.

Duties and Responsibilities

• Plans, organizes, and directs the activities of assigned staff and distribute workflow accordingly.
• Coordinates project activities with the project team, management and the client.
• Provides federal policy, procedure, and regulation consultation.
• Participates in weekly status updates and monthly status reports with clients and project team.
• Manages and tracks project budget and invoicing.
• Ensures that assigned staff reach and maintain productivity and quality assurance goals.
• Participates in all OMS staff trainings.
• Conducts staff performance evaluations.
• Analyzes financial reports and data sets for compliance with state and federal standards.
• Coordinates and completes special projects as assigned.

Required Skills

• Excellent communication, interpersonal and client-facing skills.
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.

Qualifications

• Bachelor degree or higher, preferably in Business, Business Administration, Accounting, Social Work, Public Policy, or other closely related fields.
• 3+ years of relevant work experience in the fields of vocational rehabilitation, disability services, employment services, workforce development, human services, or public policy. Direct supervisory or management experience preferred.

Working Conditions

• Reside in the state of North Carolina

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Range: $56,300 - $75,000

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PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.