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D365 Operations Lead
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 1h ago.
We have tracked this listing since 28 Sep 2026 (3 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
India
The description agrees: it names India.
What the ad says
…Location: India, Bengaluru, Hyderabad, Chennai…
Pay not stated
Similar roles pay A$1,650–2,250/mo
Middle 50% of 17 listings that do state pay — Operations · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 3d ago · last seen 1h ago
The listing
This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 4500000 (ie INR 10 - 45 LPA)
Min Experience: 8+ years
Location: India, Bengaluru, Hyderabad, Chennai
JobType: full-time
We are looking for an experienced D365 Operations Lead with 8–12 years of experience to lead and manage the functional and operational aspects of Microsoft Dynamics 365 environments. The ideal candidate will have strong expertise in D365, functional operations, business process management, application support, and stakeholder management.
The role will be responsible for ensuring the stability, efficiency, and continuous improvement of D365 operations while working closely with business users, functional teams, technical teams, and leadership. The candidate should be capable of translating business requirements into functional solutions and driving operational excellence across D365 processes.
Requirements
Key Responsibilities
- Lead day-to-day D365 operations, ensuring smooth and reliable business process execution.
- Own functional support, issue resolution, incident management, and operational performance across D365 modules.
- Work closely with business stakeholders to understand requirements, identify process gaps, and recommend appropriate D365 solutions.
- Manage and prioritize functional issues, enhancements, change requests, and operational activities.
- Coordinate with technical teams, developers, vendors, and implementation partners to resolve complex D365 issues.
- Drive continuous improvement initiatives to optimize business processes and improve D365 adoption.
- Monitor system performance, operational KPIs, service levels, and support metrics.
- Lead functional impact assessments for system changes, upgrades, integrations, and new features.
- Ensure proper documentation of business processes, functional specifications, SOPs, and operational procedures.
- Support testing activities, including requirement validation, UAT coordination, regression testing, and deployment readiness.
- Identify recurring operational issues and implement preventive measures to improve system reliability.
- Manage escalations and ensure timely resolution of critical business-impacting issues.
- Provide functional guidance and mentoring to D365 support and operations teams.
- Ensure adherence to governance, security, compliance, and change-management processes.
- Collaborate with cross-functional teams to align D365 capabilities with evolving business requirements.
Must-Have Skills
- D365 – Strong hands-on experience with Microsoft Dynamics 365 and its business applications.
- Functional – Strong understanding of D365 functional processes, configuration, workflows, and business requirements.
- Operations – Proven experience managing enterprise application operations, production support, incident management, and service delivery.
- Strong understanding of business process mapping, requirement gathering, and functional solution design.
- Experience working with multiple stakeholders across business and technology teams.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Experience with change management, release management, UAT, and system enhancements.
- Strong communication, coordination, and stakeholder management skills.
- Ability to lead teams and manage multiple priorities in a fast-paced environment.
Good-to-Have Skills
- Experience with D365 Finance & Operations, Supply Chain Management, Commerce, or related D365 modules.
- Exposure to D365 integrations, APIs, Power Platform, and Azure services.
- Experience working with external vendors or implementation partners.
- Knowledge of ITIL-based support and service management practices.
- Experience with D365 upgrades, migrations, and large-scale transformation projects.