Account Manager, Practice Success
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 1h ago.
We have tracked this listing since 28 Sep 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
USA - Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $91.7k–175k/yr
Middle 50% of 2264 listings that do state pay — Sales & Marketing · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 2d ago · last seen 1h ago
The listing
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
Position Overview
Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership.
As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy.
You will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale.
Key Responsibilities
Book Management
Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement.
Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness.
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Commercial Growth
Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement.
Drive activation of new doctors within existing practices.
Promote and sell additional scanners or product expansions where appropriate.
Client Relationship Management
Build rapport with practice managers and key stakeholders through consistent, professional communication.
Serve as a trusted partner for questions, training, and troubleshooting support.
Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly.
Operational Excellence
Deliver high-quality service with speed, attention to detail, and efficiency.
Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams.
Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.
Continuous Improvement
Participate in team experiments designed to improve retention, operational workflows, and engagement tactics.
Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact.
Qualifications
1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization.
Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach.
Strong written and verbal communication skills, comfortable engaging with customers over phone and email.
High degree of organization, follow-through, and accountability.
Curious, proactive, and energized by fast-paced, evolving environments.
Passionate about improving customer experience and contributing to team success.
Req ID: J-580
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.