Customer Success Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 6h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source just now.
We have tracked this listing since 28 Sep 2026 (3 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Egypt, Argentina, Ethiopia, South Africa, Nigeria
The description agrees: it names LATAM, Africa, Eastern Europe.
What the ad says
…role is open to candidates based in LATAM, Africa, and Eastern Europe…
Pay not stated
Similar roles pay $81.5k–104.0k/yr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 3d ago · last seen just now
The listing
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a globally recognized manufacturer of custom wheels and luxury automotive accessories, known for its cutting-edge designs and high-end automotive products. The company is seeking a proactive, relationship-driven professional to manage and grow its current B2B customer accounts through client engagement, strategic upselling, and high-level support.
Role Overview
The Customer Success Specialist will own the post-sale relationship with B2B partners, including dealerships, distributors, and custom auto shops, ensuring they receive strong ongoing service and support.
The role will focus on nurturing existing accounts, proactively identifying upsell and cross-sell opportunities to increase account revenue, and serving as the primary point of contact for escalated customer needs. The Customer Success Specialist will combine relationship management, revenue growth, and issue resolution to strengthen client retention and account performance.
Location
Fully Remote (Work from Home) | 7:00 AM – 3:00 PM PT, Monday – Friday
Key Responsibilities
Account Management & Client Engagement
Manage a dedicated portfolio of current B2B customer accounts as their primary strategic point of contact.
Build strong, long-term relationships to drive consistent engagement, loyalty, and brand retention.
Conduct regular account reviews and client check-ins to monitor account health and ensure customer satisfaction.
Revenue Growth & Upselling
Proactively identify and execute upsell and cross-sell opportunities within the existing client base.
Understand client business needs and recommend relevant product expansions to increase overall account revenue.
Track revenue goals and consistently work toward engagement and expansion targets.
Escalated Support & Issue Resolution
Serve as the primary escalation point for critical or complex customer issues.
Coordinate with operations, shipping, and production teams to resolve customer problems quickly and effectively.
Handle challenging escalations through empathetic, solutions-oriented communication.
Collaboration & Workflow Management
Maintain accurate CRM records of client interactions, account health, and sales opportunities.
Translate client feedback into clear internal action items to support improvements in products and service delivery.
Qualifications
Experience
2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales.
Proven experience driving engagement and closing upsell and cross-sell opportunities within existing accounts.
Experience managing multiple client accounts in a fast-paced environment.
Experience managing escalated customer support issues (tickets).
Previous experience in auto parts sales, automobile sales, or the aftermarket automotive industry is a strong plus.
Skills
Strong B2B relationship and account management skills.
Ability to identify and execute revenue-growth opportunities within existing customer accounts.
Ability to confidently manage high-stakes client conversations.
Strong problem-solving skills and ability to manage complex customer escalations.
Ability to manage multiple client accounts and priorities simultaneously.
Strong CRM recordkeeping and account-tracking capabilities.
Ability to translate customer feedback into clear internal action items.
Fluency in both English and Spanish is highly preferred.
What Success Looks Like
Current B2B customers remain highly engaged and loyal to the brand.
Account revenue increases through successful, strategic upselling.
Customer escalations are resolved quickly and professionally, resulting in positive outcomes and stronger client trust.
Accounts are managed proactively and remain healthy.
New sales opportunities within existing accounts are consistently identified.
Opportunity
The Customer Success Specialist will have the opportunity to represent a globally recognized brand in the luxury automotive space while directly contributing to account growth and customer experience. The role combines B2B relationship management, strategic upselling, and customer success, providing direct ownership over the health and growth of existing customer accounts.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
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