Customer Service Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 1h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Poland
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay PLN 302.4k–399.8k/yr
Middle 50% of 44 listings that do state pay — Engineering · all levels · Poland · PLN/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 1d ago · last seen 1h ago
- location not stated
The listing
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Service Engineer
Location(s)
Poland - Remote (Field Based)Job Description
The OneSource Customer Service Engineer is embedded on-site at our client Polpharma in Poland, supporting the PerkinElmer OneSource Enterprise program. Acting as PerkinElmer’s on-site ambassador, the Engineer safeguards the reliability, performance, and regulatory compliance of a diverse, multi-vendor fleet of analytical and laboratory instrumentation. The role combines hands-on instrument service – installation, maintenance, repair, and qualification – with the documentation and data-integrity discipline required in a GMP-regulated pharmaceutical environment, with the goal of maximizing laboratory uptime and customer satisfaction.
Responsibilities
- Install, commission, and perform preventive and corrective maintenance, repairs, and qualification of third-party (multi-vendor) analytical and laboratory instrumentation at the Polpharma site.
- Coordinate and schedule all on-site service activity, ensuring work is delivered to OneSource and customer quality standards.
- Manage the full OneSource service scope for the site, including instrument repair.
- Maintain documentation and QMS compliance to GMP standards, keeping all records at the correct revision level.
- Deliver on-site user familiarization and training on defined product groups.
- Manage on-site spare-parts inventory and service tools with high accuracy, and ensure all test equipment is calibrated within the required timelines.
- Provide timely status updates on service tickets, attach Field Service Reports (FSR), and confirm time entries in the service-management system.
- Complete all administrative reporting on time.
- Raise quality notifications and proactively identify opportunities to improve product quality, reliability, and laboratory workflows.
- Support the site’s health, safety, security, environmental, and compliance requirements, and contribute to OneSource team performance targets and SLAs.
- Identify and flag billable-service, consumable, and upgrade opportunities to the OneSource account team.
Critical Skills
- Strong hands-on troubleshooting across multi-vendor laboratory instrumentation (e.g., HPLC/UHPLC, GC).
- Working knowledge of GMP-regulated pharmaceutical laboratory operations, qualification lifecycles, and data-integrity requirements.
- Disciplined documentation and QMS adherence, with high accuracy and accountability.
- Customer-focused mindset with clear, professional written and verbal communication with stakeholders at all levels.
- High degree of autonomy, ownership, and rigor, combined with a collaborative team spirit.
Basic Qualifications:
- Bachelor’s degree or diploma in Electronics, Electrical Engineering, Mechatronics, Chemistry, Analytical Chemistry, or a related technical or scientific discipline, plus a minimum of 3 years’ experience in a field-service or technical-service role on analytical or laboratory instrumentation OR Completed technical or vocational qualification in a relevant technical field, plus 5+ years’ experience servicing or using analytical instrumentation.
- Fluent Polish (professional working proficiency) and good working English, both written and spoken.
- Valid category B driving licence and willingness to travel as required by the customer site and region.
- Legal right to work in Poland.
- Solid MS Office skills and confidence working with service-management and documentation systems.
- Preferred Qualifications:
- Experience gained in a GMP or pharmaceutical laboratory environment.
- Familiarity with chromatography data systems (CDS) and instrument-control software, and with data-integrity best practices.
- Depth in chromatography (LC/GC)
What we offer
- Private healthcare including dental care
- Life and long-term disability insurance,
- MyBenefit Cafeteria system,
- Multisport Card,
- Social Fund Subsidies,
- Home Office allowance,
- Tuition reimbursement,
- Referral awards,
- Internal career development opportunities in multiple business areas,
- Day off to celebrate your birthday, and up to 3 additional days of vacation by length of service in the company.