Customer Value Manager, Migrations
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 3h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United Kingdom, Cluj Napoca, Budapest, Warszawa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–104.0k/yr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 1d ago · last seen 3h ago
- location not stated
The listing
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a strategic and change-management-focused Senior Digital Customer Value Manager to join our Digital Customer Value team. In this role, you will be responsible for guiding high-touch legacy customers through complex migrations to our digital SaaS platform. Functioning as a strategic quarterback during the migration lifecycle, you will minimize transition friction, protect recurring revenue, overcome user change resistance, and drive immediate platform adoption before transitioning the portfolio into our steady-state Customer Value organization.
What You’ll Do (Responsibilities)
In this role, you will:
Lead Transformation Strategy: Serve as the trusted point of contact during migrations, developing customized Value plans that map legacy workflows to SaaS capabilities while protecting long-term contract conversions.
Accelerate Adoption & Monitor Health: Execute data-driven enablement strategies to drive user adoption, track migration milestone metrics, and lead transition reviews to resolve operational challenges.
Triage Technical Friction: Partner with Migration Engineering and Product teams to resolve migration issues like data mapping anomalies and ingestion delays.
Orchestrate Cross-Functional Handoffs: Maintain detailed account health records and execute clean handovers to the standard Customer Value team once steady-state operations are achieved.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
Core Experience: Customer Success with extensive experience guiding Enterprise and Mid-Market clients through complex digital transformations or legacy-to-SaaS migrations.
Technical Translation Skills: Deep knowledge of SaaS, cloud storage, information governance, electronic content management, and document capture technologies.
Vertical Expertise: Proven track record delivering software onboarding to Fortune 500 clients in highly regulated industries (e.g., Financial Services, Energy, Legal, Life Sciences, Media, Public Sector).
Requirements & Travel: A Bachelor’s degree or higher from an accredited institution, proficiency with Customer Value Platforms (CSP), and the ability to fulfill travel requirements of under 5%.
What We Offer (Benefits)
Compensation: Competitive compensation and benefits packages aligned with your experience level.
Work-Life Balance: Paid time off, holiday schedules, and flexible work arrangements to support personal well-being.
Health & Well-being: Comprehensive health, wellness, and retirement plans.
Growth: Opportunities for continuous learning and career advancement within Iron Mountain.