Partner Support Associate
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 3h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
MO
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146.1k/yr
Middle 50% of 307 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 1d ago · last seen 3h ago
- location not stated
The listing
Duties/Responsibilities:
Respond to incoming calls, chats, and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
Provide accurate and complete information to customers by using the applicable tools, resources, and outlined procedures.
Understand the company's products or services to effectively address client questions and concerns.
Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
Document tickets (calls, chats, and emails) in the call center database.
Follow specific scripts or call flows to ensure accuracy of information provided.
Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
Attend training sessions and team meetings to enhance skills and knowledge.
Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
Show a willingness to learn new things and adapt to company guidelines and procedures.
May perform other administrative duties as assigned.
Required Skills/Abilities:
Strong written and verbal communication skills in English
Exceptional communication, active listening skills, and interpersonal skills.
Empathy and customer-oriented approach.
Ability to handle multiple tasks and prioritize effectively.
Proficient in call center software and technology. Experience with Salesforce is a plus.
Strong problem-solving skills to address and resolve customer issues efficiently.
Proven track record of reliability.
Flexibility to work a schedule that may include weekends and non-standard business hours, with scheduled days off based on business needs.
Education and Experience:
High school diploma or equivalent.
Experience in a customer support role or a related role.