Associate Field Software Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 62d ago
The date the source published, not the day we noticed it (2026-07-31). Last seen at its source just now.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Brazil
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $90k–141k/yr
Middle 50% of 23 listings that do state pay — Engineering · all levels · Brazil · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
greenhouse employer's own board first seen 1d ago · last seen just now
The listing
About the Role
Most support engineers wait for the ticket. You won't.
As a Field Software Engineer at VTEX, you are the technical face of the platform for a portfolio of enterprise brands and retailers. You work inside a cell — a small, dedicated squad that pairs you with our commercial team — so you know your customers' businesses, their architectures, and their roadmaps before problems ever reach a queue.
Your job is to unblock. When a customer hits a technical wall — a tricky integration, a performance bottleneck, a conflict between what they built and what the platform expects — you step in, diagnose it, and drive it to resolution. Sometimes that means writing code. Sometimes it means getting the right people in a room. Always, it means the customer moves forward.
This is a role for engineers who genuinely enjoy working with people. Deep VTEX technical knowledge is the entry ticket; a real vocation for service is what makes you great at it.
This is an in-office position based at your local VTEX office.
*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday.
What You Will Do
- Unblock customers proactively: anticipate technical conflicts, identify risks in customer implementations, and resolve them before they become escalations — not just react to tickets.
- Work embedded in a cell with our commercial team, partnering daily with Sales and Success on your shared portfolio and bringing the technical perspective to renewals, expansions, and strategic conversations.
- Own complex technical cases end to end: debug, reproduce, and resolve implementation issues across the VTEX platform — storefront, APIs, integrations, checkout, and beyond — collaborating with customer and partner teams when needed.
- Be the customer's trusted technical advisor: guide them toward better architecture decisions, best practices, and platform capabilities they didn't know they had.
- Feed what you learn back into VTEX by turning recurring issues into documentation, product feedback, and playbooks.
Who you are
- Hands-on experience building or implementing on the VTEX platform is a must — you know VTEX IO / FastStore, Master Data, the core APIs, and how a VTEX store actually works in production.
- Knowledge of REST APIs and GraphQL, and familiarity with debugging tools like Chrome DevTools and Postman.
- A genuine vocation for service — you find satisfaction in solving someone else's problem, and customers feel it.
- Strong communication skills: you can explain a technical root cause to a developer and to a business stakeholder in the same meeting.
- A self-taught, proactive mindset — you ask probing questions, validate assumptions, and go find the answer.
Nice to Have
- English (working proficiency)
- Digital commerce experience beyond VTEX
- SEO and front-end performance optimization knowledge
- Degree in Engineering, Computer Science, or related field