Manager, Patient Accounts
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Not yet checked
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
The employer's own board was still advertising this when we last read it, though our own check is not current.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 1h ago.
We have tracked this listing since 30 Sep 2026 (2 days). The employer's board dropped it once and re-listed it; it was last seen there 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$79.6k–115.7k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 2d ago · last seen 1h ago
The listing
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The primary responsibility of this role is to manage all elements of the assigned Customer Service or Self-pay Collections teams within Patient Billing Solutions.Responsible for the management of the Patient Billing Solutions staff. Oversees staff involved with credit, collections, insurance, patient billing, and bad debt accounts. Will ensure the accuracy and timeliness of patient billing and follow up on outstanding accounts to collect on patient balances. Position requires a great deal of flexibility and a broad scope of knowledge covering all aspects of the Revenue Cycle, including hospital and professional accounts. The position will work as part of a highly integrated management team, which will routinely require management of functions that are performed in part by staff reporting to another manager.
Essential Functions
-Oversee patient billing and collections, ensuring accuracy, timeliness, and prompt submission of claims to insurance/third-party payers.
-Track outstanding accounts, including denied claims and insurance appeals, and resolve errors or complex situations for timely processing.
-Analyze patient account data to identify trends, recommend improvements, and provide reports to senior leaders.
-Manage hiring, training, mentorship, and performance evaluation of staff, including setting assignments and monitoring departmental goals.
-Develop policies and procedures for the patient accounts department.
-Oversee outside vendors to ensure onboarding, training, and standards are met.
-Ensure employees are updated on operational, technical, and HR-related information; troubleshoot staffing, technical, and operational issues daily.
-Collaborate with leaders from other MGB hospitals and physician groups to maintain consistency and a positive patient experience.
-Maintain HIPAA privacy standards, prepare monthly reports, and ensure timely handling of Epic work queues, email messages, and Patient CRM requests.
Qualifications
Education
Associate's Degree Business Administration required or Bachelor's Degree Business Administration preferred
Experience
Patient accounts experience 3-5 years required and Patient accounts management experience 1-2 years required
Knowledge, Skills and Abilities
- Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Microsoft Office).
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and make decisions under pressure.
- Strong problem-solving skills and attention to detail.
Additional Job Details (if applicable)
• M-F Eastern Business hours required for remote role
•A quiet, secure, stable, HIPPA-compliant workstation is required.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.