AVP Contact Center Sales
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 2h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $92.5k–175k/yr
Middle 50% of 2185 listings that do state pay — Sales & Marketing · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 1d ago · last seen 2h ago
- location not stated
The listing
Role Overview
The AVP of Enterprise CCaaS Sales will lead and execute the sales strategy for our Cloud Contact Center as a Service (CCaaS) portfolio. You will manage a high-performing team of Enterprise Account Executives driving multi-year, complex software transactions across large commercial and enterprise accounts.
In this role, you will bridge executive-level relationship building (CXI, CTO, CIO, COO) with structured sales methodology, driving pipeline expansion, cloud migration strategies, AI/automation integrations, and predictable quarter-over-quarter revenue growth.
Key Responsibilities
1. Sales Leadership & Execution
- Drive ARR Growth: Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory.
- Team Management: Recruit, mentor, and scale a team of senior Enterprise Account Executives, establishing clear performance expectations and high-accountability sales operating cadences.
- Deal Execution: Actively participate in major deal pursuits—engaging C-suite executives, structuring complex enterprise licensing models, and leading high-stakes negotiations.
2. Territory & Pipeline Strategy
- Go-to-Market Strategy: Define and execute regional go-to-market (GTM) plans, targeting high-growth verticals (Financial Services, Healthcare, Retail, Tech, BPO).
- Cross-Functional Partner Alignment: Partner with System Integrators (SIs), Channel Partners, Master Agents/TSBs, and technology ecosystem partners (e.g., CRM vendors, AI providers) to expand lead flow and co-sell opportunities.
- Pipeline Governance: Ensure rigorous pipeline generation, accurate forecasting via CRM (Salesforce), and adherence to proven enterprise sales frameworks (MEDDPICC, Command of the Message).
3. Solution Alignment & Customer Transformation
- Consultative CX Positioning: Guide enterprise clients through digital transformation journeys—transitioning legacy on-premise contact centers to scalable cloud and AI-first solutions.
- Cross-Functional Collaboration: Partner closely with Solutions Engineering, Professional Services, Product Management, and Customer Success to ensure seamless onboarding, expansion, and long-term customer retention.
Qualifications & Key Requirements
- Experience: 10+ years of enterprise SaaS sales experience, with at least 5+ years of direct experience selling CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions.
- Leadership Track Record: 3+ years of direct people management experience leading enterprise field sales teams carrying eight-figure quotas.
- Deal Complexity: Proven track record of personally closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions.
- Methodology Mastery: Deep proficiency in structured sales methodologies (MEDDPICC, Challenger, Solution Selling) and enterprise forecasting precision.
- Ecosystem Expertise: Strong existing relationships across the CCaaS channel ecosystem (TSBs, VARs, SIs, and strategic alliance partners).
- Experience with NICE and IVA solutions a must
Salary - $350-$450k OTE Depends on experience