Customer Support Specialist, APAC
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source 2h ago.
We have tracked this listing since 1 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,575–2,175/mo
Middle 50% of 8 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 1d ago · last seen 2h ago
The listing
About Us
Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers page for more about working at Circle.
About the role
We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.
This is a fully remote, full-time position. Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). This is a requirement of the role.
What you'll be doing
Prioritize customer issues across our email channels.
Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
Become an expert on the Circle product, along with our internal staff admin tool.
Advise creators on practical solutions as they launch and build their communities.
Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
Escalate feedback to inform and improve our product.
Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.
What you'll need to be successful
Strong alignment with our values. Find our values on our career page if you haven't read up on them yet.
You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
3+ years of experience in a technical support role, ideally in SaaS.
Strong written and verbal communication skills.
You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.
You're skilled at understanding and implementing technical workflows at a fast pace.
You love understanding customer needs, and get satisfaction out of being extremely helpful.
You are a team player, and thrive in a collaborative work environment.
You enjoy learning new topics, and are eager to embrace new product developments.
Bonus points
Experience working with Zendesk. This is the ticketing system we use.
You've worked in a 100% remote role before, with an international team.
Experience working with community, payment, live stream, or content-related products.
Experience with automation and/or Zapier to create workflows.
Experience troubleshooting application logins and/or Single Sign-On flows.
Familiarity with troubleshooting API issues.
Compensation & benefits
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub.
Learn more
Visit our Candidate Hub to learn more about working at Circle, our benefits, and our hiring process.