Senior Professional, Enterprise Transformation

Become a part of our caring community
 With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Supporting the Green Glove program, the Enterprise Transformation Senior Professional coordinates engagement activities, develops content and communications, analyzes feedback and performance data, and partners across teams to create meaningful experiences that build belief in the Green Glove commitment, inspire action, and strengthen the experiences that earn trust from customers and agents.

Core Responsibilities

• Program Operations: Coordinate and execute Green Glove engagement activities, communications, events, and recognition programs. Manage deliverables and ensure initiatives are executed consistently, professionally, and on schedule.
• Content and Communications: Develop, review, and refine communications, presentations, training materials, and engagement content. Ensure content is clear, engaging, customer-focused, and aligned with the Green Glove brand while driving desired behaviors and outcomes.
• Continuous Improvement: Identify opportunities to improve engagement activities, processes, and program effectiveness. Analyze feedback, performance metrics, and operational insights to uncover root causes, develop recommendations, and support implementation of improvements that increase program impact.
• Program Support and Coordination: Support the planning, testing, rollout, and ongoing management of Green Glove initiatives. Coordinate with business partners, track progress, manage logistics, and help translate ideas into operational execution.
• Reporting and Documentation: Maintain program documentation, engagement metrics, activity calendars, and reporting. Monitor program effectiveness and provide regular updates on participation, outcomes, and opportunities for improvement.
• Stakeholder Collaboration: Build effective working relationships across MarketPoint and partner teams. Gather input, coordinate activities, and help build alignment around Green Glove initiatives and experience improvements.

 

Skills

• Customer and Agent Focused – Demonstrates empathy for customers, both internal and external, and an understanding of their needs, motivations, and challenges. Creates experiences, communications, and programs that resonate with frontline audiences and drive meaningful engagement.
• Program Ownership and Execution – Independently manages programs, workstreams, and deliverables from concept through execution. Anticipates needs, solves problems proactively, and delivers high-quality results with limited oversight.
• Content Strategy and Design – Develops clear, engaging, and high-quality content across a variety of formats including presentations, training materials, communications, and engagement programs. Tailors messaging to the audience and desired outcome.
• Business Judgment – Applies sound judgment to determine the appropriate level of effort, stakeholder engagement, and solution design needed to achieve objectives efficiently and effectively.
• Continuous Improvement – Uses feedback, performance data, and observations to identify opportunities for improvement. Continuously refines programs, processes, and experiences to increase effectiveness and engagement.
• Collaboration and Influence – Builds productive relationships across teams, incorporates diverse perspectives, and gains support for ideas while maintaining focus on outcomes and execution.
• Learning Agility – Quickly develops working knowledge of unfamiliar topics and translates direction into effective communications, experiences, and operational improvements.

Use your skills to make an impact
 Required Qualifications

 

• 3+ years leading projects, programs, initiatives, or operations.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience creating communications, presentations, training materials, or engagement content.
• Experience using data and metrics to measure performance and drive improvements.
• Proven ability to independently manage projects and deliver high-quality results.
• Strong written and verbal communication skills.
• Proficiency in developing clear, visually engaging materials.
• Demonstrated ability to create effective content and training materials with limited direction.

 

Preferred Qualifications

 

• Experience in a Medicare Sales environment.
• Experience building new programs, engagement strategies, or employee experiences from concept through implementation.
• Experience supporting organizations with 1,000+ associates through training, communications, engagement, or culture initiatives.
• Professional certifications such as PROSCI, PMP, Lean Six Sigma, or similar project, change management, or continuous improvement credentials.
• Experience designing and delivering learning, engagement, or behavior-change programs.
• Experience managing vendors, recognition programs, incentive programs, or large-scale engagement initiatives.

Additional Information

This position may require some travel.

This position operates on Eastern Standard Time (EST) hours.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-06-2026
About us
 About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.