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Enterprise Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source 2h ago.
We have tracked this listing since 3 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Pay
$120k–155k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
greenhouse employer's own board first seen 1d ago · last seen 2h ago
The listing
We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives.
Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.
Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.
About the role
You will own day-to-day account execution and relationship management across a named portfolio of enterprise partners. You will manage exec, regional, and hospital relationships that drive platform adoption, shift coverage, and retention.
You will partner closely with cross-functional Roo teams (Product, Ops, Customer Support, Hospital Success, Onboarding Specialists, Business Development, and Vet Account Management) and align with the Director of Enterprise on account priorities, messaging, and outcomes.
Responsibilities
- Own regional and hospital relationships across your portfolio, acting as Roo’s day-to-day partner to field and hospital teams.
- Support executive relationships through QBRs for your accounts by helping prepare exec-ready narratives, coordinating stakeholders, tracking action items, and ensuring follow-through.
- Lead activation and onboarding through group sessions when appropriate, and by ensuring hospitals move efficiently to activation status.
- Drive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and how to resolve recurring blockers. Adjusting hospitals’ view of relief as a growth lever.
- Monitor account health using usage data to spot churn risk, engagement decline, and opportunities for growth.
- Coordinate cross-functionally with local Roo reps and internal stakeholders to deliver a smooth, responsive support experience.
- Execute retention plans that prevent churn and increase long-term value.
- Bring partner feedback forward, ensuring hospital-level needs inform strategic planning and internal roadmaps.
- Co-own Net Revenue Retention (NRR) outcomes for named accounts.
What success looks like
- Hospitals consistently post and fill shifts on Roo, with clear playbooks for ramp, stabilization, and growth.
- Risks are identified early, and re-engagement happens before performance declines become churn.
- Partners experience Roo as coordinated and reliable, even across complex multi-market issues.
Qualifications
- 3+ years in account management, customer experience, customer success, or multi-location client support.
- Strong relationship builder who balances advocacy, accountability, and education.
- Comfortable operating with autonomy in a dynamic environment.
- Organized and execution-focused, able to prioritize and deliver through ambiguity.
- Strong communicator, both written and verbal.
- Veterinary hospital operations experience is required.
- Remote role; 30–50% travel may be required for partner meetings, onboarding support, and industry events.
While we are a remote first company, if you are based in San Francisco this will be a hybrid role.
Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed).
Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet.
Exact compensation may vary based on skills, experience, and location.
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.