Technical Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 65d ago
The date the source published, not the day we noticed it (2026-07-30). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$110k–180k/yr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 3h ago · last seen just now
The listing
The Role
As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.
This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.
What You’ll Do
Strategic Customer Partnership
- Act as the primary technical point of contact for assigned enterprise accounts
- Develop deep understanding of customer objectives and environments
- Serve as a long-term technical advisor
Proactive Technical Leadership
- Own technical health of customer environments
- Conduct assessments, release planning, and best-practice reviews
- Guide architecture and configuration strategy
Escalation & Issue Leadership
- Lead resolution of complex technical issues
- Drive root cause analysis and prevention
- Maintain confidence during high-impact events
Adoption, Retention & Expansion Support
- Support renewals with technical insight
- Identify expansion opportunities
- Contribute to QBRs and executive reviews
Cross-Functional Collaboration
- Act as bridge between customers and internal teams
- Partner with Professional Services
- Share best practices
What Success Looks Like
- High customer satisfaction and executive trust
- Stable, well-adopted environments
- Successful renewals
- Expansion opportunities identified
What You Bring
- 7+ years experience in enterprise SaaS or related roles
- Previous experience using Contruent Enterprise (formerly Ares Prism)
- Experience supporting complex enterprise customers
- Project controls or capital project systems expertise
- Strong communication and executive presence
Additional Details
- Occasional domestic and international travel
- Post-sales, non-quota-carrying role supporting retention and expansion