Email and SMS Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 82d ago
The date the source published, not the day we noticed it (2026-07-13). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 2h ago · last seen 2h ago
The listing
Job Title: Email and SMS Account Manager
Location: Remote
Employment Type: Full-Time Contractor
Working Hours: 8 hours per day, worked within the 8:00 AM to 6:00 PM EST window (Monday to Friday)
Industry: E-commerce / Email & SMS Marketing
About Us
Mint Source is a remote-first bridge that connects vibrant talent with international clients and agencies, enabling skilled individuals to showcase their expertise on a global stage.
Role Overview
Mint Source is hiring an Email and SMS Account Manager to join an email and SMS marketing agency that helps e-commerce and B2B brands grow through data-driven campaigns, flows, and lifecycle strategy, with a strong footprint in telehealth and supplement brands. This is a client-facing, strategy-first seat: you'll own the relationship and direction for a portfolio of accounts, lead weekly calls with clients and the internal team, and keep the creative team stocked with clear, well-briefed tasks. Implementation support sits with junior team members, though some clients prefer the account manager they speak with to upload their emails, so expect to be hands-on in the platform for those accounts. Beyond that, your time goes to high-level thinking, client communication, and account performance. This role is the hub of the agency, where client trust, team output, and retention all come together.
What You'll Do
- Manage a portfolio of email and SMS client accounts with varying levels of involvement, from high-touch strategic relationships to light maintenance accounts, starting with around 8 accounts and growing week by week to 10+ at full capacity
- Lead weekly calls with clients and with the internal team supporting your accounts
- Set the strategy for each account, including campaign calendars, flow priorities, and side projects
- Create and brief tasks for the creative team in ClickUp based on each client's workload
- Read and interpret performance data across Klaviyo, Omnisend, and other email platforms to guide account decisions
- Upload emails hands-on for the clients who prefer their account manager to handle it, and delegate copy and the remaining uploads to junior account managers, reviewing their output
- Keep clients updated with proactive, structured communication over Slack and regular meetings
- Monitor account health, spot risks early, and act before they become retention problems
- Stay current on email and SMS trends and bring fresh ideas to your accounts
What We're Looking For
- 3 to 5 years of experience managing client accounts in email, SMS, or lifecycle marketing, ideally agency-side
- Experience handling multiple client accounts at once and a clear understanding of what it takes to keep that many relationships healthy
- Hands-on familiarity with Klaviyo, Omnisend, HubSpot, ActiveCampaign, and most major email platforms
- Comfortable working across Slack, ClickUp, and Figma
- An understanding of what it takes to scale a DTC brand, with the flexibility to apply email thinking to non-ecommerce clients too
- Experience with telehealth or supplement brands is a strong plus. Both come with compliance considerations and customer journeys that reward account managers who already know the terrain
- An outgoing, proactive communicator who stays resilient and calm under pressure
- Strong attention to detail paired with creativity and problem-solving
- A plus, not a dealbreaker: hands-on design skills for same-day edits, an eye for design, and case studies or a portfolio of past client work
Key Performance Metrics (KPIs)
- Maintain solid client retention across your portfolio
- Demonstrate command of marketing data and overall digital marketing, using performance insights to drive account decisions
- Keep the team you manage consistently briefed, so everyone always has clear work in the queue
- Run client and internal calls that leave both sides aligned on priorities and next steps
- 30/60/90: begin with a small pod of accounts during training, take on additional clients weekly as you ramp, and progress from supervised handovers to independently managing a full portfolio of 10+ accounts
What You Get
- Competitive compensation discussed individually based on experience and location
- A fully remote role with a 50/50 balance of collaboration and independent ownership
- Regular structured feedback through weekly and monthly check-ins
- Real growth headroom as the agency scales and your portfolio grows
- Back-office support from Mint Source for payroll, onboarding, and HR