Customer Support Agent (Remote in Mexico)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 60d ago
The date the source published, not the day we noticed it (2026-08-04). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico
The description agrees: it names Mexico.
What the ad says
…remote position based in Mexico, reporting directly to the Customer Support Manager…
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 2h ago · last seen just now
The listing
Job Description
Position Summary:
As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing detailed product information, resolving complex inquiries, and ensuring a seamless experience for our clients through proactive problem-solving.
An ideal candidate will have experience in a customer support role, preferably in a SaaS or academic environment. You should be comfortable in technical and fast-paced environments and possess the ability to adapt as our product portfolio and customer base continue to grow.
This is a full-time remote position based in Mexico, reporting directly to the Customer Support Manager.
POSITION QUALIFICATIONS:
-University Degree in Science (Biotechnology, Chemistry, Biology, Health Sciences) or wide experience in Customer Service in English (including phone calls)
- Fluent in English both written and spoken (Customer Service Agents will participate in meetings with our international staff as well as take calls from customers in the US and Europe)
- Experience with Zendesk preferred
- Able to work independently and in remote teams
- Work schedule: Monday through Friday, 12:00 PM – 9:00 PM CST.
About Research Solutions
Research Solutions, Inc. (NASDAQ: RSSS) provides cloud-based technologies to streamline the process of accessing, managing, and creating intellectual property. Since its founding, the company has been a pioneer in developing solutions to serve researchers. Today, more than 70 percent of the top pharmaceutical companies, prestigious universities, and emerging businesses rely on our family of products, powered by AI and NLP technologies, to support the innovation process from end to end with the most comprehensive information and knowledge tools on the market. For more information and details, please visit www.researchsolutions.com.