Quality Assurance Specialist (Leadership Team) - URGENT HIRING

Quality Assurance (QA) Specialist

Company: Ascension Business Solutions LLC
Department: Service Excellence & Performance Management
Employment Type: Full-Time
Work Setup: Remote
Schedule: U.S. Business Hours (Graveyard Shift – PH Time)

Position Overview

The QA Specialist will support the end-to-end quality assurance process by conducting audits, evaluating VA performance, identifying process and performance gaps, monitoring trends, maintaining QA documentation, and coordinating coaching and corrective-action follow-up. 

At Ascension Business Solutions, we focus on building long-term professional partnerships rather than short-term engagements, and this role is essential in maintaining that commitment.

Key Responsibilities:

Data Analytics & Reporting Skills 

• Basic data analytics skills with working knowledge of Microsoft Excel and/or Google Sheets.
• Able to perform data entry and validation, sorting, filtering, and basic data cleanup for QA reporting.
• Working knowledge of basic spreadsheet formulas and functions such as IF, COUNTIF/COUNTIFS, SUMIF/SUMIFS, and VLOOKUP/XLOOKUP.
• Able to create and interpret Pivot Tables, basic charts, and simple dashboards or summaries.
• Ability to review QA data and identify recurring findings, performance trends, outliers, and areas requiring improvement.
• Comfortable preparing simple QA reports, score summaries, and trend analyses for management and operational review.
  

Essential Qualifications

• Strong attention to detail and ability to evaluate work objectively using established QA criteria, SOPs, and scoring standards.
• Ability to identify performance gaps, process issues, recurring errors, and potential escalation risks.
• Good written and verbal communication skills, with the ability to provide clear, constructive, and actionable feedback.
• Strong organizational and time-management skills, with the ability to manage multiple QA schedules, audits, reports, and follow-ups.
• Ability to interpret and consistently apply company SOPs, client-specific processes, and QA standards.
• Ability to work independently, maintain confidentiality, exercise sound judgment, and remain objective when handling performance-related findings.
• Ability to coordinate professionally with Team Leads, Operations, MIS/SEPM, and other departments regarding QA findings, coaching, and corrective actions.
• Willingness to support QA sessions across varying VA schedules when operationally required.
  
• Graduate of a 4-year course or a Bachelor’s degree
• Excellent English communication skills (written and verbal)
• Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours
• Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device.
  

Preferred Qualifications 

• Previous experience in Quality Assurance, performance monitoring, operations, data reporting, or a related function, preferably in a BPO, virtual assistant, or service-based environment.
• Experience conducting QA audits, employee performance evaluations, or compliance/process reviews.
• Experience supporting coaching, corrective-action monitoring, calibration sessions, or performance improvement initiatives.
• Familiarity with KPI monitoring, escalation analysis, process improvement, and client-specific SOPs.
• Experience working with multiple teams, clients, or departments in a fast-paced environment.
  

Core Competencies

• Objectivity: fair and consistent evaluation
• Analytical Thinking: recognizes trends and patterns
• Communication: Clear feedback and reporting
• Process Discipline: Follows SOPs and standards 
  

This is an urgent hiring need.

Ascension Business Solutions is prioritizing this role due to active onboarding demands and leadership support requirements.

Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Compensation & Benefits:

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

• Competitive compensation aligned with the leadership role scope
• Paid training and structured onboarding
• Fully remote work setup, including company-issued laptop and noise-canceling headset
• HMO health coverage (subject to eligibility guidelines)
• Paid Time Off (PTO)
• Performance-based annual salary increases
• Additional bonuses are available after 6 months of tenure
  

ABS is intentional about building long-term professional partnerships, not short-term or gig-based arrangements.

Why Join Ascension Business Solutions?

• Join a values-driven organization guided by Love, Support, and Excellence
  

Disclaimer: Responsibilities may evolve based on business needs. Employment is at-will.

How to Apply:

Complete the Application Form and include the following:

• Vocaroo introduction link
• Updated resume
• Device specifications screenshot
• Internet speed test result
  

⚠️This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.