Technical Support Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Serbia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $157.5k–213.6k/yr
Middle 50% of 81 listings that do state pay — Engineering · all levels · Eastern Europe · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 10h ago · last seen just now
The listing
Technical Support Engineer
About Virtuozzo
Virtuozzo is a leader in infrastructure system software for AI. We provide optimised operating systems, orchestration, virtualisation, storage, and management technologies to service providers, SaaS companies, and enterprises. Our solutions deliver mainframe-like performance, reliability, and security while dramatically reducing overall cost and complexity.
Our technology enables customers to build, operate, and monetise cloud services on their own infrastructure, under their own brand, and on their own terms. At Virtuozzo, you’ll join a globally distributed support team known among our customers for providing top-tier technical support. As a Technical Support Engineer, you will provide second-level support and Virtuozzo product expertise to customers around the world.
Responsibilities
- Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues in collaboration with customer technical teams and internal teams.
- Analyse the technical performance and reliability of products, systems, and services based on customer requests.
- Manage customer communication and provide feedback in accordance with defined quality standards, customer satisfaction requirements, and SLAs.
- Maintain the internal and external knowledge base covering Virtuozzo products and troubleshooting procedures.
Requirements
- Desire to grow as an IT professional, with a focus on developing advanced Linux expertise.
- Understanding of operating system structure and Linux configuration.
- Experience installing, configuring, upgrading, and maintaining Linux operating systems.
- Experience configuring networking and network services in Linux environments.
- Experience using Linux troubleshooting and monitoring utilities.
- Upper-intermediate or higher English proficiency.
- Strong communication and interpersonal skills.
- Ability to remain calm and focused while investigating and resolving technical issues.
- Experience with Docker, Kubernetes, or OpenStack would be an advantage.
- Red Hat or LPI certification would be a strong advantage.
With Virtuozzo, You Will
- Develop advanced knowledge of how Linux works with support from our trainers and an experienced team of professional support engineers.
- Learn how Linux-based infrastructure is used by service providers and enterprises worldwide.
- Build a strong technical foundation for further career development within Virtuozzo.
- Work directly with global customers and further develop your technical communication and problem-solving skills.
What We Offer
- Remote working model: Join an international, distributed team while maintaining flexibility in how you work.
- B2B contracting from Serbia, BiH, Georgia, and N. Macedonia: Work with Virtuozzo through an independent contractor arrangement.
- Professional growth: Training budget, certification support, mentorship, and career progression opportunities.
- Inclusive, multicultural culture: Work alongside talented engineers from around the world on infrastructure-grade cloud products.
- Additional programmes: Recognition initiatives, referral bonuses, technical talks, and other learning activities.
- Global impact: Contribute directly to customer satisfaction while providing valuable feedback that helps our Engineering teams improve Virtuozzo products.