[Job - 31107] Sr Business Analyst/Product Analyst for Customer Experience (Salesforce), Brazil
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-08-24). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Brazil
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,312–1,412/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 21d ago · last seen just now
The listing
At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
Job Overview
We are seeking a motivated and detail-oriented Business / Product Analyst with 3 to 5 years of experience to join our team. This role is crucial for overseeing the requirements of our Consumer Experience Operation within a B2C context for a Consumer Packaged Goods (CPG) company. The successful candidate will work closely with cross-functional teams to facilitate the migration of our current Core CRM to Salesforce Service Cloud and enhance customer interaction across various channels.
Key Responsibilities
Collaborate with the Business Owner and Project Manager to prioritize requirements and define the roadmap for release packages.
Interview users, analyse systems and documentation to identify and document requirements
Analyze and document business requirements for the Consumer Experience Operation, focusing on channels such as Contact Us, Email, Chat, WhatsApp, Social Listening, and Phone/IVR.
Support the migration of the current Core CRM to Salesforce Service Cloud within the first 12-18 months.
Engage with global teams in Brazil, USA, India, and Mexico to ensure alignment and effective communication.
Utilize product management methodologies to drive project success and ensure stakeholder satisfaction.
Proactively identify opportunities for process improvements and enhance customer experience across all channels.
Understanding of Costumer Experience and Contact Center KPIs.
Must-Have Skills
3 to 5 years of experience as a Business Analyst or in a similar product management role.
Strong background in Customer Experience environments
Proficient in Business English (written and conversational).
Demonstrated initiative and proactivity
Remote position with some visits to Client and CI&T sites
Preferred Skills
Experience in Contact Center operations or Business Process Outsourcing (BPO).
Familiarity with Salesforce Service Cloud and its functionalities.
Knowledge of product management methodologies.