Appointment Setter
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 24d ago
The date the source published, not the day we noticed it (2026-08-22). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Egypt, Argentina, Ethiopia, South Africa, Nigeria
The description agrees: it names LATAM, Africa, Eastern Europe.
What the ad says
…role is open to candidates based in LATAM, Africa, and Eastern Europe…
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen just now
The listing
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.
Location
Fully remote | 8 AM - 5 PM CST (1 hour lunch included).
Role Overview
The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.
Key Responsibilities
High-Volume Call Handling
Handle 175–225 calls per day through an auto-dialer system
Engage with leads in real-time as calls are presented via dialer
Maintain consistent energy, tone, and efficiency across a high volume of interactions
Appointment Booking
Follow structured scripts and call flows to guide conversations
Book qualified in-home appointments for the sales team
Keep conversations focused on securing appointments rather than selling services
Lead Qualification
Ask key qualifying questions related to location, timing, and interest
Ensure appointments meet required criteria before booking
Avoid over-selling or deviating from the defined process
CRM & System Management
Accurately update and manage lead data within LeadPerfection
Track call outcomes, appointment status, and follow-ups
Maintain clean and organized pipeline data
Dialer & Workflow Execution
Operate within a predictive dialer environment using Five9
Manage callbacks and follow-ups as needed
Work efficiently within a structured, queue-based workflow
Adaptability & Process Alignment
Adapt quickly to script updates, campaign changes, and shifting priorities
Remain coachable and open to feedback
Maintain performance consistency in a repetitive, fast-paced environment
Qualifications
Experience
2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles
Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred
Experience working with auto-dialers or predictive dialer systems preferred
Skills
Ability to control and guide conversations efficiently toward booking outcomes
Comfortable handling high call volume with speed and consistency
Strong listening skills and ability to follow structured scripts naturally
Process-driven and execution-focused mindset rather than sales-driven
Comfortable working within structured systems and clear KPIs
Resilient, consistent, and able to manage repetitive tasks effectively
Coachable, adaptable, and responsive to feedback and change
What Success Looks Like
Consistently handling high daily call volumes (175+ calls/day)
Strong and consistent appointment booking rates
High accuracy in CRM updates and lead tracking
Ability to remain focused, efficient, and consistent throughout the workday
Opportunity
This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets