Customer Success Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 70d ago
The date the source published, not the day we noticed it (2026-07-06). Last seen at its source just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
San Francisco
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $87.1k–151.2k/yr
Middle 50% of 236 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen just now
The listing
About Slash
Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable.
Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over three billion dollars a year in business purchasing across numerous industries. We're backed by some of the best investors in the world including Menlo Ventures, NEA, Y Combinator, Stanford University, and the founders of Tinder and Plaid. Slash is headquartered in San Francisco, and has a strong in-person culture.
We’re growing fast and are looking for sharp, detail-oriented Customer Success Agent to join our team!
The Role:
As a Customer Success Agent, you will play an important role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our platform.
What You’ll Do:
Handle customer success and support operations, working closely with our product, sales, and engineering teams.
Document and automate customer operation processes where possible.
Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and dashboard.
Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently.
Review new customer onboarding applications.
Write FAQs and internal playbooks to make our customer experience faster and easier.
Managing inbound support tickets and calls with professionalism and empathy.
What We’re Looking For:
2+ years in financial services, customer support/success or sales/BDR experience preferred.
Strong attention to detail and excellent written/verbal communication skills.
Comfortable handling sensitive information and exercising discretion.
Ability to work independently, prioritize tasks, and meet deadlines.
Experience with Intercom, Pylon, or similar tools a plus but not required.
Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you).
Ability to work Day Shift - PST or EST hours (9am-6pm)
Why Join Slash:
Be part of a fast-growing fintech startup disrupting business finance.
Work closely with compliance leadership to develop in-demand skills in AML and risk operations.
Opportunity to grow into high-impact compliance roles as we scale.
On-Site or Remote opportunity!