Technical Account Manager - Enterprise
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 321d ago
The date the source published, not the day we noticed it (2025-10-28). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $101.0k–180k/yr
Middle 50% of 1480 listings that do state pay — Sales & Marketing · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 1h ago
The listing
Hi, I’m Alex, co-founder at Magic Patterns. You'll notice below one of our core values is "obsessed with customers." As an Account Manager / Customer Success, you will embody that every day!
And you will literally reinvent how software is built. Today, thousands of teams use Magic Patterns to ship software faster. Our mission to help product teams go from idea to production has landed us Fortune 500 customers and a beloved community. But it’s always day 1. And we need your help!
If you like startups, AI, and fun, fast-paced environments: we can't wait to work with you.
How we work:
We believe in purposeful hiring and hiring only A-players. We are a small and mighty team with an office in San Francisco and others distributed across North America.
Our values:
Optimize for action — anything that can be done in hours, can be done in minutes.
Trust the data — it is ok to be wrong; we use data to drive decisions.
Obsessed with customers — without our customers, we are nothing.
Ownership — insist on high standards and craftsmanship.
Spread the magic — for many people, Magic Patterns is “magic.” Be proud of your work and have fun!
In this role, you will:
Offer onboarding, implementation, and adoption support for customers
Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
Support completion of security questionnaires in a cross functional team
Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
Work together with founder and account executives to ensure comprehensive customer success
Your background and skill sets look like:
2+ years experience in B2B SaaS
Prior experience at an early-stage AI company (Seed to Series C preferred)
Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
Entrepreneurial spirit and first principles thinking
Bonus points if you have:
You have used tools like Magic Patterns before
You know how to code
Experience with bottoms-up adoption funnels and PLG
Previous founder, early operator, or first customer success hire
Compensation and benefits:
Rapid career growth at one of the fastest growing Series A companies
Competitive salary and equity package
15 days off PTO
Health, dental, and vision coverage
Fun team offsites and events — we went to Mexico last year!