Sales Operations Manager

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other

YOUR IMPACT

As a Sales Operations Analyst you will be responsible for partnering closely with Sales leadership to plan, develop, implement, and execute business processes and workflows, manage forecasting cadences, and monitor process compliance. You will serve as a key business partner to the Sales Team, using strong business acumen and a passion for operations to drive scalable, data-driven improvements in a fast-moving environment.

• Act as a business partner to Sales leadership on all matters related to their business.
• Drive sales territory planning and ongoing execution.
• Partner with Sales leadership to create processes and workflows across the sales lifecycle, including expansion and renewal where applicable.
• Ensure data integrity across accounts, opportunities, and tasks related to the sales lifecycle.
• Track operational performance and provide actionable insights and recommendations.
• Own Redwood's QBR process and execution for the Sales Team.
• Provide pipeline analysis and recommendations, including top- and mid-funnel patterns, closed-lost and churn analysis, and expansion trends.
• Drive the sales forecasting process and Clari administration for the team.
• Drive Salesforce data hygiene as it relates to prospects and customers.
• Develop ad hoc and standard reporting and dashboards for the Sales Team.
• Build strong relationships across departments.

YOUR EXPERIENCE

• Bachelor's degree or global equivalent experience preferred.
• 3–5 years of experience in Sales Operations, Commercial Support, Finance, or related roles.
• Experience as a Sales Operations business partner, or in a related function, working with cross-functional teams.
• Deep experience with sales operations and data strategy.
• Clear communicator with excellent written, verbal, and listening skills.
• Ability to build effective relationships across global teams.
• Proactive approach and willingness to dig into challenges with little direction.
• Confidence in advocating for best practices.
• Excellent critical-thinking skills, with the ability to break down ambiguous problems into manageable components, develop solutions, and communicate clearly across departments and stakeholders.
• Strong diagnostic and problem-solving skills.
• Experience with the following technology stack: Salesforce, Salesforce CPQ, Clari, Clay, Outreach, Qlik, SPIFF, Ironclad, and Clari CoPilot.