Customer Service Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 75d ago
The date the source published, not the day we noticed it (2026-07-02). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa, Pakistan, Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Job Summary
We are seeking an experienced and customer-focused Customer Service Manager to lead and optimize support operations for a growing international business. This role is designed for a professional who is passionate about delivering exceptional customer experiences, refining support workflows, and mentoring high-performing teams. As the bridge between the team and the customer, you will ensure that every interaction reflects our commitment to excellence while driving the operational strategies that make long-term success possible in a global, remote environment.
Key Responsibilities
- Lead, coach, and develop customer service representatives to achieve individual and collective performance goals.
- Manage daily customer support operations across email, chat, phone, and ticketing systems.
- Monitor and report on key performance indicators (KPIs), including response times, CSAT scores, and service quality.
- Develop and implement customer service policies, standard operating procedures, and best practices.
- Handle escalated customer concerns directly to ensure professional and timely resolution.
- Collaborate with sales, operations, and product teams to voice customer feedback and drive product improvements.
- Analyze customer data and trends to identify opportunities for process optimization.
- Conduct regular performance reviews, training sessions, and ongoing coaching initiatives.
- Ensure service standards and company policies are consistently maintained across the department.
Requirements
- 3+ years of experience in customer service, customer support, or customer success roles.
- Proven leadership or team management experience.
- Excellent verbal and written English communication skills.
- Proficiency with CRM and customer support platforms (e.g., Zendesk, HubSpot, Salesforce, or Freshdesk).
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple priorities in a fast-paced, remote environment.
- Strong analytical skills with the ability to translate data into actionable insights.
- A reliable high-speed internet connection and a professional remote work setup.
Nice-to-Haves
- Experience working with international customers and diverse time zones.
- Familiarity with help center documentation and knowledge base management.
- Experience in a high-growth startup or scaling tech environment.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations