Next Job Abroad
via Workable
German Speaking - Customer Support Agent iGaming in Malta - Relocation Included
Posted 518 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 3 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 518d ago
The date the source published, not the day we noticed it (2025-04-15). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Germany, Austria, Switzerland, France, Malta
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 3h ago
The listing
Next Job Abroad is seeking a highly motivated German Speaking Customer Support Agent to join our dynamic team within the thriving iGaming industry in Malta. This role presents an exceptional opportunity for individuals fluent in German to provide outstanding customer service while residing in a picturesque Mediterranean setting. As a Customer Support Agent, your primary responsibility will be to assist German-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.
In this position, you will be tasked with responding to customer inquiries, resolving issues, and offering comprehensive information on our diverse array of gaming products and services. Candidates who exhibit professionalism, excellent communication skills, and a dedication to customer satisfaction are encouraged to apply. Our relocation package facilitates a smooth transition to life in Malta.
Key Responsibilities
- Deliver exemplary customer support to German-speaking clients via chat, email, and phone.
- Efficiently resolve customer inquiries and issues in a professional manner.
- Provide detailed information regarding our gaming services to enhance customer understanding and satisfaction.
- Collaborate with team members to maintain high service standards and operational efficiency.
- Document customer interactions and maintain accurate records in our CRM system.
- Collect and analyze customer feedback to facilitate service improvements.
- Participate in ongoing training initiatives to further develop your product knowledge and customer service skills.
Requirements
- Fluency in German and proficiency in English; knowledge of additional languages is advantageous.
- Prior experience in customer service or a related field is preferred.
- Demonstrated strong communication and interpersonal skills with a focus on delivering exceptional customer care.
- Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) systems and support tools is beneficial.
- Willingness to relocate to Malta and adapt to a new culture.
- A genuine interest in gaming and familiarity with the iGaming industry will be considered an asset.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €25.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!