ServiceNow FSO Consultant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 16h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 25d ago
The date the source published, not the day we noticed it (2026-08-21). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $111.8k–180.3k/yr
Middle 50% of 124 listings that do state pay — Consulting · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
Position Overview
We are seeking an experienced ServiceNow Financial Services Operations (FSO) Business Process Consultant (BPC) to lead process discovery, solution design, and transformation initiatives for financial-services clients. This role serves as the bridge between business stakeholders and technical delivery teams, translating operational needs into scalable ServiceNow solutions.
The ideal candidate combines financial-services domain knowledge, process-consulting expertise, and hands-on familiarity with the ServiceNow platform. The consultant will help clients improve customer service, operational efficiency, regulatory compliance, and case-management processes across banking, insurance, wealth management, or related sectors.
Key Responsibilities
· Lead stakeholder interviews, discovery workshops, and process-mapping sessions to understand business objectives, pain points, controls, and requirements.
· Assess current-state processes and design optimized future-state workflows using ServiceNow FSO capabilities and platform best practices.
· Translate business needs into process designs, user stories, acceptance criteria, functional requirements, and solution documentation.
· Advise clients on FSO capabilities, including financial-services case management, customer and household servicing, complaints, disputes, onboarding, document management, and operational workflows.
· Identify opportunities to simplify, standardize, and automate processes while minimizing unnecessary customization.
· Partner with solution architects, developers, product owners, data teams, and integration specialists throughout the implementation lifecycle.
· Maintain requirements traceability and support backlog prioritization, sprint planning, design reviews, and release-readiness activities.
· Configure or validate process elements such as workflows, forms, business rules, service-level agreements, assignment logic, personas, and reporting requirements.
· Plan and support user acceptance testing, including test scenarios, defect triage, and business sign-off.
· Define process metrics, service-level targets, dashboards, and key performance indicators.
· Support organizational change management, training, communications, operating-model design, and adoption activities.
· Ensure solution designs account for security, privacy, auditability, records management, and applicable financial-services controls.
Provide post-implementation support and recommend opportunities for continuous improvement.