CXG
via Workable
CX Trainer - Freelance (Australia)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 75d ago
The date the source published, not the day we noticed it (2026-07-02). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen 2h ago
The listing
CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training frontline retail teams in the beauty, luxury watch, and fine jewellery sectors.
Who We Are
Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic premium and luxury brands. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.
What You Will Be Doing
As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.
Key Responsibilities:
- Understand client learning needs and tailor training to drive impact and relevance
- Collaborate with Project Managers to define training goals, schedules, and session formats
- Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
- Create dynamic, interactive environments through storytelling, gamification, and real scenarios
- Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
- Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
- Offer actionable feedback and support post-training to reinforce learning
Requirements
What You Will Bring
- Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail
- Minimum 5+ years of experience in service excellence, client experience (CX), or learning & development
- Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
- Expertise in topics such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling
- Proven ability to develop or localize training materials based on cultural and regional context
- Excellent communication skills in English; ability to speak additional languages is a plus
- Content creation skills (PowerPoint, digital learning tools) are a strong advantage
If you are a passionate trainer with deep knowledge of luxury retail and a drive to make an impact on customer experience, we would love to hear from you.
Apply now and join us in transforming retail experiences for the world’s most admired brands.