CXG
via Workable
CX Trainer - Freelance (Thailand)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 75d ago
The date the source published, not the day we noticed it (2026-07-02). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Thailand
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen 1h ago
The listing
We are growing! we are currently looking to hire a Freelance CX Trainer in Thailand!
Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing:
- You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track.
Responsibilities include: - Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams
- Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions
- Supporting in designing effective training programs and contents
- Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge
- Inspiring participants through different methodologies (discussion, demonstration, game and story)
- Able to coach (on floor or online)
Requirements
What you will bring along:
- Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred)
- Minimum 5+ years’ experience in related to service excellence, CX and training field
- Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
- Experienced in conducting learning activities with different interactive methods
- Excellent communication skills with proficient language skills in Thai & English.
- Able to develop training material and activities is a plus