Hireframe via Workable

Customer Support Specialist (Part time)

Level not stated Philippines

still open verified 1d ago posted 47d ago checked 3h ago

Apply at apply.workable.com

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 47d ago

The date the source published, not the day we noticed it (2026-07-30). Last seen at its source 3h ago.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Philippines

The description states no restriction of its own. This is the source's own tag.

Pay not stated

Similar roles pay $1,200–1,400/mo

Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

Ticketing

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

workable employer's own board first seen 11d ago · last seen 3h ago

The listing

We are a health-focused company dedicated to providing premium organic extra virgin olive oil to consumers. We are seeking a Customer Support Specialist who is passionate about delivering exceptional customer experiences and ensuring every customer interaction reflects our commitment to quality and care. This role will be responsible for managing customer inquiries, resolving shipping-related issues, and serving as a liaison between customers, fulfillment partners, and shipping insurance providers.

Responsibilities

Respond to customer support inquiries regarding products, orders, shipments, and general account questions.
Resolve issues involving lost, stolen, delayed, or damaged shipments.
Process eligible replacement and reshipment orders.
Coordinate with shipping insurance providers to submit and track claims.
Communicate with third-party logistics (3PL) partners through Slack to resolve order fulfillment issues, mispicks, and shipment concerns.
Follow up with logistics and insurance partners to ensure reimbursements are received when applicable.
Maintain detailed records of customer support cases and resolutions.
Prepare weekly customer support reports including:

○ Ticket date and time
○ Customer issue summary
○ Insurance claim status
○ Reimbursement outcomes
○ Reshipment details
○ Customer satisfaction ratings (1–5 scale)

Requirements

Previous customer support or customer service experience.
Excellent written English communication skills.
Strong empathy and conflict-resolution abilities.
Ability to remain calm and professional when assisting frustrated customers.
Highly organized with strong attention to detail.
Comfortable working independently and managing multiple follow-ups.
Experience using Slack; experience with Gorgias or similar help desk platforms is a plus.
Ability to learn product knowledge quickly and confidently assist customers.

Ideal Candidate

Kind, empathetic, and customer-focused.
Patient and approachable with a service-first mindset.
Task-oriented and reliable.
Comfortable taking ownership of issues through resolution.
Committed to providing a positive experience for every customer.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

Stay updated on open roles and industry insights.

Tune in to our What Worked podcast

Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.