Treantly
via Workable
Customer Service Representative (Non-Voice)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 33d ago
The date the source published, not the day we noticed it (2026-08-13). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
Our client is seeking dedicated Customer Service Representatives to expand their e-commerce support operations and ensure continuous 24/7 service availability.
This position focuses exclusively on written communication via email and live chat platforms. The primary objective is to deliver efficient, high-quality assistance, significantly decreasing response durations to a target window of 5 to 10 minutes.
Responsibilities include the thorough documentation and internal escalation of inquiries to facilitate rapid resolution by the appropriate departments.
Requirements
Key Responsibilities
- Respond to customer inquiries through live chat and email
- Handle customer questions, concerns, and support requests in a timely and professional manner
- Monitor and manage incoming customer tickets
- Provide accurate information and resolve customer concerns whenever possible
- Escalate issues that require assistance from other teams
- Log and document customer issues and operational concerns in Slack and Monday.com
- Coordinate internal follow-ups for issues such as warehouse or camera checks
- Maintain accurate records of customer interactions and reported issues
- Follow established processes and ensure customer concerns are properly tracked until resolved
- Provide consistent support across assigned shifts to maintain 24/7 customer coverage
Qualifications and Experience
- Previous experience in customer service, chat support, email support, or a similar role
- Excellent written English and strong written communication skills
- Strong attention to detail and accuracy
- Ability to respond quickly while maintaining quality and professionalism
- Comfortable handling multiple customer conversations or tickets at the same time
- Strong problem-solving and critical-thinking skills
- Able to work independently in a remote environment
- Willingness to work assigned shifts as part of a 24/7 support schedule
Preferred Qualifications
- E-commerce customer service experience is highly preferred
- Experience supporting customers through live chat and email
- Experience using ticketing or customer support platforms
- Familiarity with Slack and Monday.com
- Experience working in a fast-paced customer support environment
- Experience handling order-related or e-commerce concerns is a strong advantage
Benefits
What we Offer:
- Opportunities for growth and advancement
- HMO- Maxicare
Work Hours:
- Full-time, PST business hours, Remote