Virtual Staff 365
via Workable
Customer Service Administration Assistant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-08-31). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen just now
The listing
Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction.
They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations
Job Responsibilities
Customer Service & Communication
- Respond to customer enquiries promptly across phone, email, and social media messaging platforms
- Conduct both inbound and outbound customer support calls
- Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe
- Follow up on customer sample and swatch requests
- Manage customer review responses to maintain high satisfaction levels
Order Management & Administration
- Learn and interpret the detailed product catalogue with a primary focus on custom seat covers
- Assist the broader team in processing customer orders with high accuracy to avoid costly errors
- Input details into HubSpot and assign tasks to relevant support personnel
- Capture weekend customer activity to assist in reducing Monday backlog
Requirements
- Previous experience in a customer service, telephone support, or administrative role
- Excellent written and verbal communication skills in English
- Professional, friendly, and helpful phone manner
- High attention to detail and strong data entry accuracy
- Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace
Nice-to-Have Skills
- Experience interpreting complex or technical product catalogues
- Prior experience within the automotive parts or accessories sector
- Experience using customer management tools like HubSpot, Hiver, or Smartsheet
- Familiarity with ERP software or legacy databases such as AS400 and Oscar
Working Hours in PH time
During Training Period
- Monday to Thursday: 7:00 AM to 2:00 PM
- Friday - 7:00 AM to 12:30 PM
After Training (30hrs work week)
- Monday - 6:00 AM to 12:00 PM
- Tuesday & Wednesday - 6:00 AM to 1:00 PM
- Saturday & Sunday - 6:00 AM to 1:00 PM
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Daylight Time business hours)
- Part-time opportunity (30 hrs per week)
- HMO (STAFF only)
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rate)