Remotely
via Workable
Customer Care Representative (Voice and Non-Voice)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 18h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-08-31). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 1h ago
The listing
Job Title: Customer Care Representative (Voice and Non-Voice)
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years
Who We Are
At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.
Role Overview
The Customer Care Representative will handle customer inquiries across multiple channels including voice calls, chat, and email. This role requires someone who is customer focused, empathetic, and capable of delivering clear and timely support. You will serve as the frontline representative of the client's brand, ensuring customers receive helpful, accurate, and positive experiences across every interaction.
Key Responsibilities
- Respond to customer inquiries through phone, chat, and email in a professional and friendly manner
- Provide accurate product or service information and troubleshoot customer concerns
- Process requests, document interactions, and update customer records
- Escalate complex cases to appropriate teams while ensuring proper follow up
- Meet performance metrics such as response time, resolution rate, and customer satisfaction
- Maintain up to date knowledge of company products, services, policies, and processes
- Handle customer feedback, complaints, and special requests with empathy and problem solving
- Contribute to a positive customer experience by consistently delivering high quality service
Requirements
Qualifications & Skills:
- 2 to 5+ years of experience in customer service, contact center support, or similar roles
- Strong communication skills in English, both verbal and written
- Ability to handle phone calls, chat conversations, and email tickets efficiently
- Excellent listening, problem solving, and customer handling skills
- Experience using CRM systems, help desk platforms, or customer support tools
- Ability to remain calm and patient in challenging customer interactions
- Strong attention to detail and accurate documentation skills
- Adaptability to process changes, new tools, and evolving workflows
Work Arrangement & Expectations:
- Remote role requiring a reliable internet connection and a conducive work environment
- Full-time schedule following the client's preferred time zone
- Consistent communication and timely updates across tasks and customer cases
- Commitment to meeting service level agreements and quality standards
- Professional conduct in representing the client’s brand across all customer interactions
- Adherence to data privacy, security protocols, and confidentiality requirements