Virtual Staff 365
via Workable
Customer Service Consultant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-09-03). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen 1h ago
The listing
Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.
They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.
Job Responsibilities
Customer Support & Enquiry Management
- Liaise with customers via phone, online chat, and email to deliver exceptional service
- Handle high volumes of inbound calls and customer enquiries promptly and professionally
- Resolve customer issues effectively while maintaining composure under pressure
- Conduct outbound calls to follow up with customers and provide updates
- Maintain a positive, empathetic, and professional attitude across every interaction
Logistics & Payment Processing
- Assist customers with processing payments using payment management tools
- Support day-to-day operational logistics and booking schedules
- Operate and manage customer enquiries through online chat systems
- Collaborate with internal teams to ensure seamless service delivery
Work Schedule
- Initial training roster is Monday-Friday Australian Working Hours
- Training period runs for a minimum of 1 month until competency is assessed
- Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off
Requirements
- Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
- Strong conversational ability and phone-handling experience
- Professional written English skills for live chat and email support
- High level of verbal English proficiency with a clear telephone manner
- Exceptional problem-solving skills and the ability to multitask effectively
- High attention to detail, strong reliability, and excellent punctuality
- Full commitment to working permanent Saturday shifts as part of the post-training schedule
Nice-to-Have Skills
- Hands-on experience using online live chat platforms such as Podium
- Previous experience using payment processing applications
- Prior background working in logistics, self-storage, or service operations
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- Adhoc Bonus