Senior Customer Success Manager (EU)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-09-07). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines, Mexico
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 7d ago · last seen just now
The listing
RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.
RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.
We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.
Overview
As we expand into the European market, we are looking for a passionate Senior Customer Success Manager to join our growing team and help us build lasting relationships with our European customers. This role is open to candidates anywhere in the world, provided you're able to work Central European Time (CET) hours.
As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise, you will foster strong partnerships and drive customer satisfaction, retention, and growth.
Responsibilities
- Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
- Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
- Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
- Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
- Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
- Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
- Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
- Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.
Requirements
- 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
- Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
- Exceptional interpersonal and communication skills.
- Proven ability to build strong customer relationships and drive customer satisfaction.
- Analytical mindset with the ability to gather insights from data to make informed decisions.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Comfortable working Central European Time (CET) hours, regardless of your physical location.
- Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.
Benefits
- Be part of a fast-growing global company revolutionizing remote work management.
- Work in a collaborative and inclusive environment that values innovation and creativity.
- Opportunities for professional growth and development.
- Competitive, uncapped variable compensation tied directly to the accounts you grow.