Account Manager I (Remote, UK) - 1080
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-09-02). Last seen at its source 3h ago.
Is it remote?
Remote (Work From Home) UK
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.0k–178.8k/yr
Middle 50% of 15 listings that do state pay — Sales & Marketing · all levels · United Kingdom · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
lever employer's own board first seen 3d ago · last seen 3h ago
The listing
Major Responsibilities:
- Customer Strategy and Relationships
- Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
- Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
- Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs. Customer Outcomes and Value
- Develop and manage customer success plans with clear goals, milestones, responsibilities, and success measures.
- Monitor product adoption, engagement, account health, and progress toward customer outcomes.
- Proactively address risks and barriers to adoption, value realisation, or renewal.
- Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
- Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams. Renewals and Account Growth
- Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contract execution, forecasting, and closing.
- Maintain consistent commercial conversations throughout the customer lifecycle.
- Identify and execute cross-sell and upsell opportunities by matching customer needs to the right solutions.
- Navigate price changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
- Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation. Cross-Functional Execution
- Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
- Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
- Consistently follow through on customer actions, risks, and opportunities.
- Share customer insights and feedback to improve products, services, and the overall customer experience.
- Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
Education and Experience:
- 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
- Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
- Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
- Strong analytical, organisational, and problem-solving skills.
- Ability to manage multiple competing priorities and maintain a high level of customer activity.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
- A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.