Advanced Support Payments
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 6h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 46d ago
The date the source published, not the day we noticed it (2026-09-16). Last seen at its source 5h ago.
We have tracked this listing since 17 Sep 2026 (46 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
North America
The description states no restriction of its own. This is the source's own tag.
Pay
$70k–89k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 46d ago · last seen 5h ago
The listing
What Makes Cloudbeds Unique
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
𝗛𝗼𝘄 𝗬𝗼𝘂'𝗹𝗹 𝗠𝗮𝗸𝗲 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁:
As an Advanced Support Coach for Payments, you'll be the go-to expert for CB Pay issues: chargebacks, payouts, disputes, and reconciliation- the kind of cases where real money and real trust are on the line. You won't just be reactive: you'll also help hoteliers get set up for success with payments from day one through proactive onboarding and enablement. You'll be a product advocate too, feeding what you learn from real payment issues back to our product team so the next customer doesn't hit the same wall. This role sits at the intersection of hospitality, fintech, and genuine customer care, and you'll need to be comfortable working through incomplete information to get to the right answer.
𝗢𝘂𝗿 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗧𝗲𝗮𝗺:
Our Advanced Support team takes on the CB Pay issues that need real depth: the chargebacks, the reconciliation questions, the disputes that require someone who actually understands how payments work. We care as much about preventing the next issue as solving the current one, and we bring the same hospitality mindset to a payments conversation that the rest of Cloudbeds brings to a front desk.
𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗲𝗮𝗺:
- Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes, and reconciliation, where the financial and reputational stakes are real
- Proactively support hoteliers through payments onboarding and enablement, not just reactive troubleshooting
- Investigate and resolve complex payment issues, working through incomplete or unclear information to get to the right answer
- Act as a product advocate, feeding what you learn from real payment issues back to Product and Engineering
- Educate customers on payments best practices to reduce future disputes and chargebacks
- Track and report on case outcomes and payments-related trends
𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗬𝗼𝘂 𝗨𝗽 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀:
- Hospitality operations experience, ideally with a track record of growth in the role
- A few years of experience in payments or fintech
- Comfortable working with numbers and reporting
- Strong problem-solving skills, able to dig deep into complex, technical payment issues
- Excellent written and verbal communication skills
𝗕𝗼𝗻𝘂𝘀 𝗦𝗸𝗶𝗹𝗹𝘀 𝘁𝗼 𝗦𝘁𝗮𝗻𝗱 𝗢𝘂𝘁 (𝗢𝗽𝘁𝗶𝗼𝗻𝗮𝗹):
- Knowledge of PCI compliance and chargeback rules
- Fluency in Spanish or Portuguese
𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻:
Depending on your skills and experience, you can expect your annual compensation to be between $ 70,000 and $89,000 USD. (The salary is only for US-based candidates).
Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Cloudbeds Awards:
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Winner – Hotel Management Software | HotelTechAwards (2026)
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Overall 10 Best Places to Work | HotelTechAwards (2026)
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Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
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Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
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Most Loved Workplace® Certified (2024)
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Deloitte Technology Fast 500 (2024)
Discover our Benefits:
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Remote First, Remote Always
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PTO in accordance with local labor requirements
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Fully Paid Parental Leave
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Home office stipend based on country of residency
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Professional development courses in Cloudbeds University
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Access to professional development, including manager training, upskilling, and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.