PetDesk
via Lever
Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Not yet checked
This listing has not been re-checked yet. It was seen at its source just now.
The employer's own board was still advertising this when we last read it, though our own check is not current.
How old is it?
Posted 188d ago
The date the source published, not the day we noticed it (2026-03-12). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146.8k/yr
Middle 50% of 226 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 2h ago · last seen just now
The listing
About the role:
Apply if you’re excited to:
Use customer data, health signals, and product usage insights to proactively identify risk, drive adoption, and uncover growth opportunities.
Fully understand customer requests, document, and engage appropriate resources in support and product as needed
Identify and influence expansion opportunities by connecting customer outcomes to additional PetDesk solutions.
Develop and implement tailored communication that provides continuous value to your team’s book of business, ensuring retention and driving long-term growth
Lead structured business reviews with veterinary practices to demonstrate ROI and align on growth opportunities.
About you:
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2-3 years experience in a Customer Success role
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Experience managing subscription-based models, combining high-touch relationship management with digital-scaled engagement strategies
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Ideal candidates will have a combination of high-touch CS and digital engagement experience (ChurnZero experience is a plus)
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Excellent phone communication, organizational, and time management skills
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Tactful and poised under pressure when dealing with challenging interpersonal situations
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Thrives in cross-functional collaboration and working closely with others in a team environment
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Curious about customer trends; interested in utilizing data analytics to strategically plan communication campaigns strategically targeted to the segment and customer life-cycle stage
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Experience with Salesforce, a Customer Success tool, or automation tools are a plus
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Veterinary experience is a plus!
Benefits & Perks:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.