Customer Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11h ago
The date the source published, not the day we noticed it (2026-09-17). Last seen at its source 3h ago.
Is it remote?
Remote Philippines
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Location: Philippines (Remote)…
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 10h ago · last seen 3h ago
The listing
Customer Support Specialist
Position Type: Part Time
Location: Philippines (Remote)
Schedule: Monday-Friday, 3:00 PM - 7:00 PM or 7:00 PM - 11:00 PM Ph Time
Salary Range: Php 30,000 - Php 40,000 per month
About the Role
As a Customer Support Specialist, you will be responsible for managing the day-to-day customer support needs of the business. You will work closely with a small, collaborative team to address customer inquiries, resolve order-related concerns, and assist with subscription management while maintaining a positive and trustworthy customer relationship.
This is a part-time position of approximately 20 hours per week, with the opportunity to transition into a full-time role as the business continues to grow.
Responsibilities
Respond to customer inquiries through email and social media with accuracy, empathy, and professionalism.
Manage customer tickets and workflows using Gorgias.
Handle order-related requests through Shopify, including reshipping orders, processing refunds, and updating order statuses.
Assist customers with subscription-related requests and account management.
Identify recurring customer concerns and recommend improvements to support processes and the overall customer experience.
Collaborate with the internal team to ensure customer support activities are aligned with company standards and business objectives.
Maintain reliable coverage and help ensure a consistently high level of customer satisfaction during periods of growth.
Competencies and Qualifications
Must-Have
3–5 years of experience in customer service/support, ideally in e-commerce.
Strong technical proficiency with Shopify.
Experience with Gorgias or similar customer support tools.
Demonstrated attention to detail and ability to manage multiple tasks accurately.
Strong problem-solving skills with a proactive approach to finding solutions.
Reliable, consistent, and trustworthy, able to take ownership with minimal supervision.
Good written English (perfect grammar is less important; clarity and professionalism are key).
Nice-to-Have
Familiarity with Skio or other subscription management platforms.
Prior experience with startups or high-growth businesses.
Background in operations or light order management.
What We Offer
100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Lead (SIL)
Paid Philippines Holidays
Free Learning and Development Programs
Application Process
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.