Senior Product Manager, AI Call Intelligence
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 45d ago
The date the source published, not the day we noticed it (2026-09-18). Last seen at its source 2h ago.
We have tracked this listing since 18 Sep 2026 (45 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Anywhere, USA
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$140k–155k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 45d ago · last seen 2h ago
The listing
About Us
At Litify, we're powering a new era for the legal industry. Since its founding in 2016, Litify has helped law firms and corporate legal departments turn operations into impact through its leading AI-native Platform of Action.
Over 55K legal professionals and 450+ enterprise clients across plaintiff, insurance defense, immigration, and the Fortune 500 trust Litify to combine cloud-based technology, configurable AI-native workflows, agentic AI, and powerful business analytics into one open ecosystem that moves legal teams from systems of record to systems of action.
Backed by Bessemer Venture Partners and recognized as an Inc. 5000 and Deloitte Technology Fast 500 fastest-growing private company, Litify is at the center of legal innovation. Headquartered in New York, we're building the last legal platform our customers will ever need.
About the Role
Litify is building an AI Call Intelligence suite that turns everyday client and case conversations into structured, usable work product — and, increasingly, AI voice agents that can hold those conversations themselves. This Senior Product Manager will own that product line end to end: how calls are captured, transcribed, and summarized; how insight lands in the workflows our clients already run; and how inbound and outbound voice agents and the agentic workflows behind them take real work off our clients' plates. The role carries full ownership of client engagement, market discovery, backlog health, and release execution.
Profile Summary
We're looking for a Senior PM with 5+ years of product management experience, including 2+ years building or managing AI-powered products. The ideal candidate combines strategic thinking with strong operational discipline, thrives in cross-functional settings, and can confidently engage with clients, partners, and internal teams to drive AI initiatives from concept through launch. Experience with voice, conversational, or agentic AI is a strong plus, as is a background in legal or legal tech.
Core Responsibilities:
- Own the end-to-end lifecycle for Litify's AI Call Intelligence products.
- Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost.
- Define how conversational insight lands in the platform — case records, intake qualification, follow-up tasks, and other CRM activity.
- Ship AI voice agents for inbound and outbound use cases.
- Own the agentic workflows those calls trigger, along with the guardrails and evaluation standards for agent behavior.
- Build the QA and coaching experience: call scoring, topic detection, signals libraries, and manager review tooling.
- Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams.
- Run market and competitive research to inform new opportunities and commercialization strategy.
- Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it.
- Drive adoption and measure success through data-driven insights.
Required Experience & Skills:
- 5+ years in product management within B2B SaaS or workflow automation platforms.
- 2+ years managing AI, ML, or data-intensive products.
- Proven success leading cross-functional delivery and working directly with clients or external partners.
- Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error.
- Hands-on experience with conversational or agentic AI — voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production.
- Experience translating business goals into technical execution.
- Excellent communication and stakeholder management skills.
- Strong organizational discipline and ability to handle multiple priorities in parallel.
Bonus Points:
- Experience with Salesforce or Salesforce-native applications.
- Experience with telephony, VoIP, or contact center platforms.
- Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling.
- Experience with voice agent or conversational AI frameworks and real-time speech pipelines.
- Background in legal or legal tech, fintech, or other complex operational domains.
- Familiarity with LLMs, document intelligence, or data extraction workflows.
Reporting Line: Reports to Director, AI Product & Commercialization
Location: Remote or hybrid
Seniority Level: Senior IC with cross-functional leadership influence
Disclosure:
The estimated base salary pay range for this role is $140,000-155,000. You may also be offered a bonus and benefits.
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.