Customer Experience Specialist I
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 57d ago
The date the source published, not the day we noticed it (2026-08-05). Last seen at its source 5h ago.
We have tracked this listing since 19 Sep 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Remote: United Kingdom
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
The description agrees: it names United Kingdom.
What the ad says
…Location: United Kingdom Location Type: Remote What you'll do: Monitor…
Pay not stated
Similar roles pay $81.5k–104.0k/yr
Middle 50% of 10 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 12d ago · last seen 5h ago
The listing
As we continue to build...
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the Team/Role
Entrupy Inc. is seeking a full-time remote Customer Experience Agent. The Customer Experience Agent position is a salaried position. You will be trained on how to assist customers via phone, email, our in-app chat, and our CRM platform. This position also includes conducting in-person customer trainings through Google Meet, where you walk the customer through how to use the device and go over FAQs. You will be responsible for meeting and exceeding SLA’s through quality and efficient processing.
Reports to: Customer Experience Lead
Location: United Kingdom
Location Type: Remote
What you'll do:
- Monitor all customer-facing platforms (chat, email, phone, website contact form, etc) to resolve customer issues and conduct customer outreach as needed.
- Maintain high operational standards by consistently achieving target performance metrics across First Response Time, QA quality scores, CSAT, and Full Resolution Time.
- Work closely with the authentication operations teams to provide support for timely and accurate result delivery.
- Collaborate with internal stakeholders, such as Sales, Billing, Product, and Engineering, to ensure the best customer experience and resolve customer issues in a timely manner.
- Guide customers through an onboarding process and ensure successful implementation into their day-to-day operations
- Coordinate and implement customer account set-up, training, and integrations to ensure a seamless onboarding experience.
- Monitor customers’ usage of Entrupy’s solutions and proactively offer support to improve their experience and drive product adoption so that they can maximize the value
- Create and update self-service customer support resources, including training videos and knowledge base articles, to empower users to resolve issues by themselves
- Represent the voice of the customer by actively collecting and sharing feedback about the product and overall user experience.
What you bring
- Proficient in both Italian and French.
- At least 3 years of experience in customer support.
- Time management skills in prioritizing daily tasks
- Detail-oriented with strong organizational skills
- Strong oral and written communication skills with empathy and problem-solving mindset
- Ability to work in a fast-paced environment
- Tech-savvy and solutions-oriented
- Effectively communicate technical concepts to audiences of varying technical ability
- Experience in B2B SaaS Customer Support is a plus
- Desired Language Support:
- English, Italian and French
What we offer
- Market-competitive compensation structure
- Generous time away, including company holidays and more!
- Opportunity to be part of the diverse and growing team across Japan,UK, US, India, Austria, HongKong, China, SEA, Poland and Brazil.
We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day.
Please apply if you want to be a part of a collaborative and dynamic team with a passion for working with high-end luxury brands and cutting-edge technology, and want to be at the forefront of AI innovation.
Entrupy embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.