Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 11d ago
The date the source published, not the day we noticed it (2026-09-21). Last seen at its source 1h ago.
We have tracked this listing since 22 Sep 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States, Canada
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146.1k/yr
Middle 50% of 307 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen 1h ago
The listing
We're looking for a Customer Success Manager to own the post-sale relationship with our merchant and enterprise partners — from onboarding through renewal and growth. You'll be the primary point of contact and trusted advisor for our customers, the internal voice that champions their needs, and the person who keeps their accounts healthy and growing. You'll also work AI-native, using AI tools daily to move faster and solve problems most people would escalate and wait on. Customer relationship management: onboard and launch new customers, serve as their primary point of contact, and build relationships with key decision-makers within customer organizations
● Retention & growth: monitor usage data and account health, identify and get ahead of churn risk, and run regular check-ins and QBRs
● Product feedback loop: be the voice of the customer internally, and help drive priority on our product and engineering roadmap
● Cross-functional coordination: partner closely with leadership, supply, support, sales, and product to resolve issues and drive outcomes for your customers
● Metrics ownership: own and report on ARR, churn, and NPS for your book of business
● Use AI tools day-to-day — drafting account summaries and QBRs, analyzing account health data, automating
repetitive reporting, and accelerating issue triage — as a core part of how you work, not an occasional add-on
● Contribute to building scalable customer success processes as our team grows
Requirements
●3–5+ years in customer success, account management, or a client-facing role managing complex or enterprise accounts
● Experience in logistics, last-mile delivery, or supply chain operations — e.g., running dispatch or operations for a merchant with a delivery fleet, an operations or partner-facing role at a delivery provider, or experience at a logistics/freight company or carrier
● Comfortable working with APIs and technical integrations — able to understand how delivery/logistics platforms connect and speak credibly with technical stakeholders on both the customer and product/eng sides
● Proven track record onboarding customers and driving adoption, retention, and expansion
● Comfortable owning and reporting on account metrics like ARR, churn, and NPS
● Strong cross-functional collaborator — able to work across supply, support, sales, product, and leadership to
drive outcomes for customers
● A growth mindset: treats ambiguity and problems as things to solve, not blockers to escalate and wait on
● AI-native — actively and fluently uses AI tools (Claude, ChatGPT, etc.) in daily work, and is quick to adopt
new AI tooling as it becomes available
● Excellent communication skills — able to build relationships with key decision-makers and explain complex
issues simply and clearly
● Comfortable with ambiguity, change, and building processes from scratch in a startup environment
Benefits
Investing in you 🙏
- Competitive Salary, Stock Options, and Performance-based Bonuses
- Fully Remote
- Comprehensive Medical, Vision and Dental Insurance
At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.