Customer Support Specialist - Japanese & English Speaker (Mandarin a Strong Plus)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 42d ago
The date the source published, not the day we noticed it (2026-08-21). Last seen at its source 1h ago.
We have tracked this listing since 23 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Australia, Japan
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay A$1,575–2,175/mo
Middle 50% of 8 listings that do state pay — Customer · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 9d ago · last seen 1h ago
- location not stated
The listing
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Customer Support Specialist with fluent Japanese/Mandarin/English to join us in APAC.
The core responsibility of a Customer Service Representative is to provide our global enterprise customers with the specific focus on customers based in Japan with high-quality assistance and support regarding their account and subscription management.
You will act as a vital link between customers and various internal stakeholders to ensure smooth problem resolution. This role requires the ability to handle a diverse range of Non-technical inquiries with sound judgment and effective communication, ensuring a high level of customer satisfaction through proactive problem-solving.
What you will do
Customer Support & Communication
Serve as the primary point of contact for Red Hat enterprise customers globally, primary Japanese customers, handling inquiries through phone and email regarding products and services.
Manage initial customer interactions and coordinate seamless communication between customers and internal teams.
Problem solving & Documentation
Perform diagnosis, troubleshooting, and resolution of customer issues, escalating complex problems when necessary.
Research customer issues thoroughly and contribute to the team's knowledge base by recording solutions and documenting new knowledge articles.
Teamwork & Proactivity
Work effectively as a collaborative, remote team member, maintaining a customer-first mindset.
Actively seek and implement proactive solutions to enhance the customer experience.
What you will bring
Native-level fluency in Japanese (both written and verbal) is essential for providing high-quality professional guidance to our enterprise customers in a Japanese business environment.
Strong verbal and written English communication skills are also required.
Verbal and written Mandarin communication skills are plus
Minimum of 3 years of experience in a Customer Service industry.
An IT degree or background in the IT industry is a plus.
Exceptional customer service skills, including experience managing multiple priorities in a customer-facing role.
A strong passion for problem-solving and investigation, coupled with the ability to critically analyze complex issues.
Excellent organizational and time management skills, with the ability to prioritize work effectively and perform under pressure.
Some experience using Linux is an advantage, but not a requirement.
#LI-AK1
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.