Senior Customer Development Executive - Public Sector
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 31d ago
The date the source published, not the day we noticed it (2026-09-01). Last seen at its source 2h ago.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $102.3k–147.2k/yr
Middle 50% of 60 listings that do state pay — Customer · Senior · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 8d ago · last seen 2h ago
- location not stated
The listing
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a proactive Customer Success Manager (CSM) to join our National and Vertical Sales team.
In this role, you’ll have the opportunity to serve as a key partner to our public sector and enterprise clients, fostering strong relationships that maximize customer satisfaction and account retention. Here, your consultative approach will help uncover growth opportunities within existing accounts while ensuring our clients receive world-class service across all our solution lines. You will play a vital role in connecting client objectives with our information management capabilities to deliver lasting value.
What You’ll Do
In this role, you will:
Drive Relationship Management: Cultivate trusted partnerships with key customer decision-makers, conducting regular Strategic Business Reviews to align customer goals with Iron Mountain solutions.
Expand Account Value: Assess customer needs to uncover growth opportunities within assigned accounts, positioning tailored records management and digital solutions.
Manage Renewals & Negotiations: Partner with Account Executives on contract renewals and RFP responses, negotiating pricing structures and SLAs to protect and retain key accounts.
Enable Sales Operations: Collaborate across internal teams using Salesforce to generate accurate quotes, Price Approval Models, and Statements of Work.
Resolve Escalations & Ensure Retention: Investigate service and billing issues promptly, working with field operations and customer care teams to deliver swift resolutions for at-risk accounts.
What You’ll Bring
The ideal candidate will have:
4-year college degree in business or a related field.
Strong knowledge of Records Management, Digitization, and Asset Lifecycle Management solutions.
Proven ability in account management, contract negotiation, and public sector client engagement (Federal).
Demonstrated expertise in navigating RFPs, managing SLAs, and resolving complex client escalations.
Willingness to travel up to 10% as needed (Metro DC area).
What We Offer
Competitive compensation and benefits aligned with experience.
Flexible work options/alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Ready to build strong client connections and champion customer success? Click apply to connect with our team today!
Category: Sales