Remote Bilingual Gaming Customer Support - Simplified Chinese & English - 7/2026
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 77d ago
The date the source published, not the day we noticed it (2026-07-17). Last seen at its source just now.
We have tracked this listing since 23 Sep 2026 (9 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 9d ago · last seen just now
The listing
Are you passionate about gaming and enjoy helping others? Join a global player support team supporting one of the world's leading online game publishers.
As a Gaming Support Representative, you'll assist players in Simplified Chinese and English, delivering exceptional support through tickets and live chat. You'll help resolve gameplay and technical issues while providing a best-in-class customer experience to a global gaming community.
If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding written support, we'd love to hear from you.
We're looking for candidates who have:
Professional fluency in Simplified Chinese and English, with excellent written communication skills in both languages
Strong critical reading, analytical thinking, and logical reasoning skills
Exceptional attention to detail and the ability to follow detailed processes
Excellent research, troubleshooting, and problem-solving abilities
Patience, adaptability, and a customer-first mindset
Previous experience providing support through live chat and/or ticket-based platforms
The ability to quickly learn new tools, systems, and processes
Confidence asking questions and seeking clarification when needed
A passion for gaming and a solid understanding of basic PC troubleshooting
Familiarity with online multiplayer games and gaming terminology
Required System Specifications
Candidates must have access to a dedicated Windows PC that meets or exceeds the following requirements:
Operating System: Windows 11
Processor: Intel® Core™ i3 (4.0 GHz or higher) or AMD Ryzen™ 3 (3.5 GHz or higher)
Memory: 16 GB RAM minimum
Graphics: NVIDIA GeForce GTX 1050, AMD Radeon RX 570, or equivalent
Storage: At least 50 GB of available SSD space
Internet: Reliable broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speeds (fiber preferred)
Additional System Requirements
Willingness to install ModSquad's required security software and two-factor authentication (2FA) application
Access to a webcam or smartphone capable of taking clear photos for identity verification
A quiet, secure, and dedicated workspace free from distractions
A high-quality headset with a noise-canceling microphone
Dual monitors are strongly recommended to support productivity and efficient multitasking
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.