Account Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 8d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source just now.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 8d ago · last seen just now
The listing
What You'll Do:
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Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals
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Run demos of TeamSnap platforms to show the value of new products or add-ons
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Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
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Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
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Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
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Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
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Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization
Important Qualities:
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Motivated — you get excited about exceeding retention and growth goals
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Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value
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A great listener — you can absorb a lot of customer feedback, and know how to turn it into action
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Resourceful — you take initiative but also ask for guidance when needed
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Customer focused — you have compassion and care for the customer experience
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Collaborative — you believe in "we" before "I" and love to celebrate wins together
What Will Set You Up For Success:
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1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
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A proven track record of hitting retention and expansion targets
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Experience managing complex, high-value accounts where relationship depth matters more than volume
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Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
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Sports industry experience (preferred)
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.