Professional Services Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 13h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source just now.
We have tracked this listing since 24 Sep 2026 (7 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote - Australia
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Australia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $51.9k–157.5k/yr
Middle 50% of 18 listings that do state pay — Engineering · all levels · APAC · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 7d ago · last seen just now
The listing
About The Job:
The Professional Services Engineer is responsible for delivering technical
implementation, consulting, optimization, and customer enablement services for DDN
high-performance data infrastructure. The role supports customers throughout the
lifecycle of their environments, from planning and installation through configuration,
performance tuning, knowledge transfer, and ongoing optimization.
The role requires strong hands-on expertise across DDN storage platforms,
EXAScaler/Lustre file systems, Linux, high-speed networking, and data-centre
infrastructure. The engineer works closely with customers, Sales, Support, Product
Engineering, and other Professional Services team members to deliver successful
projects.
What Will You Do:
• Plan and execute customer installations, upgrades, expansions, migrations, and
system health checks.
• Perform hardware installation activities, including inventory verification, rackand-stack, cabling, power-on, and hardware health checks.
• Install and configure DDN storage systems, EXAScaler file systems, DDN Insight,
and related software components.
• Configure file systems, client connectivity, authentication, networking,
monitoring, and high-availability features.
• Conduct performance benchmarking, analysis, tuning, and capacity or
infrastructure assessments.
• Troubleshoot complex hardware, operating-system, networking, file-system, and
performance issues.
• Coordinate with DDN Support and Engineering teams for escalations, defects,
replacement parts, and advanced technical resolution.
What Will You Bring:
• Validate customer environments against implementation prerequisites,
including rack space, power, cooling, network connectivity, IP addressing, DNS,
NTP, and remote access requirements.
• Lead or contribute to implementation schedules, risk and mitigation plans,
acceptance testing, handover, and customer sign-off.
• Deliver customer demonstrations, technical workshops, and knowledge-transfer
sessions.
• Produce installation documentation, configuration records, health-check
reports, test results, and technical recommendations.
• Maintain accurate project, customer, and installed-base information.
• Travel to customer sites when required and provide remote implementation
support across regional and international time zones.
Qualifications:
• Bachelor’s degree or equivalent experience in Computer Science, Engineering,
Information Technology, or a related discipline.
• 5+ years of experience in infrastructure engineering, storage, systems
administration, data-centre operations, or a related field.
• Hands-on experience with Linux systems administration and troubleshooting.
• Experience implementing enterprise storage, HPC, AI, or high-performance
computing environments.
• Strong understanding of IP networking, Ethernet, InfiniBand or other high-speed
interconnects.
• Experience with file systems such as Lustre, NFS, or parallel file systems (gpfs).
• Ability to read system logs, interpret performance data, and troubleshoot issues
methodically.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with distributed
technical teams.
• Willingness and ability to travel to customer sites