Customer Success Manager

Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.

The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.

Overview

As Meadow’s Customer Success Manager, your primary mission is to ensure that our clients are successful term-to-term and get value from their partnership with Meadow. You’ll own a book of clients end-to-end, and be responsible for driving adoption and expansion.

This is a full-time position reporting to Melissa, Meadow's Senior Director of Customer Success.

Outcomes: What Success Looks Like

• Increase in Net Revenue Retention (NRR)

What You Bring

• 3–6+ Years of Experience in Customer Success

  • You have experience as a Customer Success Manager, in a high-touch role where client relationships are nurtured and built.

  • You have experience at a an early stage (e.g. Seed, Series A, Series B) B2B/Enterprise SaaS company.

• Builder Mindset: High Agency x High Urgency x High Resilience

  • You own problems end-to-end.

  • You make consequential decisions that impact outcomes.

  • You have high frustration tolerance. You stay steady and keep pushing in the face of ambiguity and setbacks.

• Expansion Ownership

  • You have a track record of success owning the full customer lifecycle and the commercial side of the client relationship — proactively finding expansion opportunities and turning customer success into revenue growth.

• Product Expertise

  • You can explain clearly how the product you support works, and you build deep enough expertise to anticipate client needs and recommend solutions.

  • You maintain a tight feedback loop with Product, so client feedback informs product decisions.

• Data Fluency

  • You use data to make the case for adoption, upsells, and cross-sells.

• AI Fluency

  • You orchestrate AI and build systems that elevate how you work. You're thoughtful about outcomes, aware of limitations, and continuously improving how you use AI.

What Makes You Stand Out

• Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative

• Experience with Institutional Buyers

Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits.

The initial annual salary for this position is expected to range from $103,700- $153,000 USD. Actual compensation will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors.

In addition to the chance to positively impact the world while building a company around a $600B opportunity, Meadow offers:

• Competitive Salary

• Competitive Equity

• 401(k) Retirement Savings Plan

• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)

• Flexible Paid Time Off

• Paid Company Holidays

• Paid Parental Leave

• 1-2 Onsites Per Year

• Membership in an Ambitious, Kind, No-Drama Team

We believe in hiring resourceful, curious people who are eager to learn and develop their skills. If you’re excited about this role but your experience doesn’t align exactly with the job description, we encourage you to go ahead and apply. You may be just the right candidate for this role.

Meadow is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.