Solutions Architect, ICM
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 83d ago
The date the source published, not the day we noticed it (2026-08-11). Last seen at its source 6h ago.
We have tracked this listing since 12 Aug 2026 (81 days). The employer's own board has carried it every time we have read it since 19 Aug, when our records begin, most recently 6 hours ago.
Is it remote?
Remote USA
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$150k–190k/yr OTE
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Lever employer's own board first seen 81d ago · last seen 6h ago
The listing
CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions.
This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.
You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves.
If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you.
What You'll Do
-
Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).
-
Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.
-
Translate complex plan designs into structured, repeatable system configurations and patterns.
-
Act as the senior technical escalation point for internal teams and partners.
-
Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.
-
Set quality standards by contributing templates, QA checklists, and model best practices.
-
Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.
-
Guide customers through trade-offs, edge cases, and best practices in compensation architecture.
-
Communicate complex technical topics clearly to both technical and non-technical audiences.
-
Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.
-
Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.
-
Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.
-
Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team.
Architecture & Solution Design
Technical Leadership & Escalation Ownership
Consultative Customer & Stakeholder Engagement
Cross-Functional Partnership & Product Influence
Scaling Standards Across Professional Services
Requirements
-
6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.
-
Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.
-
Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.
-
Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.
-
Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.
-
Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.
-
Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.
Nice to Have
-
Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).
-
Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).
-
Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).
-
Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.